Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess
User Experience and Experience Design !
Zoukar, Iyad and Salinesi, Camille (2004): Matching ERP Functionalities with the Logistic Requirements of French Railways: A Similarity Approach. In: ICEIS 2004 2004. pp. 444-450.