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-- Alfred North Whitehead

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Hyun-Suk Suh

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Publications by Hyun-Suk Suh (bibliography)

1995

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Caldwell, Barrett S., Everhart, Nick C., Paradkar, Piyusha V. and Suh, Hyun-Suk (1995): Issues of Dependence and Reliance on Technological Advancement: Examples from American Football and Air Traffic Control. In: Proceedings of the Human Factors and Ergonomics Society 39th Annual Meeting 1995. pp. 1194-1198.

“This paper addresses aspects of dependence and reliance on new technologies, using American football and air traffic control as examples. Football has developed an audio communication system between the coach and quarterback in a hostile environment (auditory signal in a noisy stadium). Should technological breakdown occur, performance could suffer if the users are not proficient with backup systems (hand signals transmitted from the sideline). Dependence on technology takes a more serious form in air traffic control, as thousands of lives depend on technology performing as expected. Backup systems exist, but suffer from the same weaknesses as the existing system and cannot handle the volume of system activity. The possibility of technological failure needs to be considered before implementing and relying on new systems, and can often be mediated by careful and innovative thinking before new technology is adopted.”

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