Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess
User Experience and Experience Design !
Sadat, Hossein and Ghorbani, Ali A. (2004): On the Evaluation of Adaptive Web Systems. In: Yao, Jingtao, Raghavan, Vijay V. and Wang, G. Y. (eds.) Proceedings of the 2nd International Workshop on Web-based Support Systems September 20, 2004, Beijing, China. pp. 127-136.