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Holly P. Branigan

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Publications by Holly P. Branigan (bibliography)

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Pearson, Jamie, Hu, Jiang, Branigan, Holly P., Pickering, Martin J. and Nass, Clifford (2006): Adaptive language behavior in HCI: how expectations and beliefs about a system affect users' word choice. In: Proceedings of ACM CHI 2006 Conference on Human Factors in Computing Systems 2006. pp. 1177-1180. Available online

People display adaptive language behaviors in face-to-face conversations, but will computer users do the same during HCI? We report an experiment (N=20) demonstrating that users' use of language (in terms of lexical choice) is influenced by their beliefs and expectations about a system: When users believe that the system is unsophisticated and restricted in capability, they adapt their language to match the system's language more than when they believe the system is relatively sophisticated and capable. Moreover, this tendency is based entirely on users' expectations about the system; it is unaffected by the actual behavior that the system exhibits. Our results demonstrate that interface design engenders particular beliefs in users about a system's capabilities, and that these beliefs can determine the extent to which users adapt to the system. We argue that such effects can be leveraged to improve the quality and effectiveness of human-computer interactions.

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Changes to this page (author)

26 Feb 2010: Enabled abstracts to be shown on Holly P. Branigan's author page.
19 Jun 2007: Author was added to the bibliography

Publication statistics

Publication period:2006-2006
Publication count:1
Number of co-authors:4



Productive colleagues

Holly P. Branigan's 3 most productive colleagues in number of publications:

Clifford Nass:54
Jiang Hu:3
Martin J. Pickering:2


Collaboration count

Number of publications with 3 favourite co-authors:

Clifford Nass:1
Martin J. Pickering:1
Jiang Hu:1

 

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Mar 21

Software design is the act of determining the user's experience with a piece of software. It has nothing to do with how the code works inside, or how big or small the code is. The designer's task is to specify completely and unambiguously the user's whole experience.

-- David Liddle, From Bringing Design to Software, edited by Terry Winograd, 1996

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