Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney HessUser Experience and Experience Design !
Proença, Henrique and Azevedo, Américo Lopes (2004): Order Planning Decision Support System for Customer Driven Manufacturing: Overview of Main System Requirements. In: ICEIS 2004 2004. pp. 417-422.
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