Henrik Artman
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Publications by Henrik Artman (bibliography)
» 2008 «
Holmlid, Stefan, Lantz, Ann and Artman, Henrik (2008): Design management of interaction design. In: Conference on Art of Management 2008, Banff, Alberta, Canada. .
» 2007 «
Arvola, Mattias and Artman, Henrik (2007): Enactments in interaction design: How designers make sketches behave. In Artifact, 1 (2) pp. 106-119
» 2006 «
Arvola, Mattias and Artman, Henrik (2006): Interaction walkthroughs and improvised role play. In: Feijs, Loe, Kyffin, Steven and Young, Bob (eds.) Proceedings of DeSForM 2006, Design & Semantics of Form and Movement October 26-27, 2006, Eindhoven, The Netherlands. pp. 42-51. Available online
» 2004 «
Markensten, Erik and Artman, Henrik (2004): Procuring a usable system using unemployed personas. In: Proceedings of the Third Nordic Conference on Human-Computer Interaction October 23-27, 2004, Tampere, Finland. pp. 13-22. Available online
This case study examines a procurement project where the Swedish National Labor Market Administration (AMV) hired usability consultants in order to redesign their website for employment exchange. The user centered design process was part of a larger project to define how the website could be reorganized to better support new organizational goals. The project was managed by a procurement group that had already defined the organizational requirements for the website. They hired the usability consultants to learn about user requirements and to specify an information architecture and design. The usability company suggested a process with a user research phase and an iterative design phase. The primary deliverables would be personas and an evaluated prototype. The results demonstrate how the user centered design process can effectively be used by active procuring organizations as a bridge between abstract organizational requirements and concrete systems requirements. Tools such as personas and prototypes helped the procurers to understand and prioritize among requirements, as well as to communicate their work to the organization. These tools will be used in the continued work to specify and develop the system.
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» 2002 «
Artman, Henrik (2002): Procurer usability requirements: negotiations in contract development. In: Proceedings of the Second Nordic Conference on Human-Computer Interaction October 19-23, 2002, Aarhus, Denmark. pp. 61-70. Available online
This article describes a case study that examined one procurer's reasoning about and work with usability-related issues as well as the contractor's response to those requirements. The aim of this study was to examine the procurer's power to direct the system development process according to user-centred principles and indeed to point out its responsibility to use that power. The study elucidated the procurer's and the contractor's differing views of usability. The results suggest that the project leaders from the two organisations examined in this study had differing views of usability and that both approached usability more from a business perspective than from a user perspective. Furthermore, we found that the procurer valued user-centred activities less for their results than for the opportunity they gave to come in contact with the user's point of view and then to visualize the requirements concretely. We conclude this article with an analysis of some contradictions within and between the two organisations from a socio-cultural point of view. We suggest some mundane but nevertheless important requirements that procurers should think of when contracting consultants.
Copyrights may apply
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Mar 20th, 2010
Changes to this page (author)
20 Feb 2010: Enabled abstracts to be shown on Henrik Artman's author page.31 Jul 2009: Author was added to the bibliography (approved by an editor)28 Aug 2008: Author was added to the bibliography (approved by an editor)
28 Aug 2008: Author was added to the bibliography (approved by an editor)
22 Jun 2007: Author was edited
22 Jun 2007: Author was added to the bibliography