Publication statistics

Pub. period:1994-2008
Pub. count:4
Number of co-authors:7



Co-authors

Number of publications with 3 favourite co-authors:

John Hughes:3
Tom Rodden:3
Val King:3

 

 

Productive colleagues

Hans Andersen's 3 most productive colleagues in number of publications:

Tom Rodden:106
Giovanni Semeraro:16
Pasquale Lops:13
 
 
 
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Hans Andersen

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Publications by Hans Andersen (bibliography)

 what's this?
2008
 
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Semeraro, Giovanni, Andersen, Verner, Andersen, Hans, Gemmis, Marco de and Lops, Pasquale (2008): User profiling and virtual agents: a case study on e-commerce services. In Universal Access in the Information Society, 7 (3) pp. 179-194.

The main contribution of this work is the design of an application framework based on both conversational agents and user profiling technologies for the development of e-commerce services. User profiles are exploited by conversational agents to help customers in retrieving potentially interesting products from a catalogue. Three techniques were used for collecting data for a usability test: eye-movement tracking, questionnaire, and recording the user-system dialogue. The main outcomes of the experimental sessions are: (1) the dialogue capabilities of the agent facilitate the interaction between the user and the e-commerce site; and, (2) user profiles improve the retrieval capabilities of the agent. Finally, some limitations of the user profiling techniques adopted in the framework are discussed and a more sophisticated content-based profiling technique is proposed.

© All rights reserved Semeraro et al. and/or Springer Verlag

1995
 
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Hughes, John, King, Val, Rodden, Tom and Andersen, Hans (1995): The Role of Ethnography in Interactive Systems Design. In Interactions, 2 (2) pp. 56-65.

The authors describe their experiences in applying ethnographic methods to understand the social nature of work in developing complex, interactive systems.

© All rights reserved Hughes et al. and/or Lawrence Erlbaum Associates

1994
 
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Hughes, John, King, Val, Rodden, Tom and Andersen, Hans (1994): Moving Out from the Control Room: Ethnography in System Design. In: Proceedings of the 1994 ACM conference on Computer supported cooperative work October 22 - 26, 1994, Chapel Hill, North Carolina, United States. pp. 429-439.

Ethnography has gained considerable prominence as a technique for informing CSCW systems development of the nature of work. Experiences of ethnography reported to date have focused on the use of prolonged on-going ethnography to inform systems design. A considerable number of these studies have taken place within constrained and focused work domain. This paper reflects more generally on the experiences of using ethnography across a number of different projects and in a variety of domains of study. We identify a number of ways in which we have used ethnography to inform design and consider the benefits and problems of each.

© All rights reserved Hughes et al. and/or ACM Press

 Cited in the following chapter:

Semi-structured qualitative studies: [/encyclopedia/semi-structured_qualitative_studies.html]


 
 
Edit | Del

Hughes, John, King, Val, Rodden, Tom and Andersen, Hans (1994): Moving out of the Control Room: Ethnography in System Design. In: Proceedings of the 1994 ACM conference on Computer supported cooperative work October 22 - 26, 1994, Chapel Hill, North Carolina, United States. pp. 429-439.

Ethnography has gained considerable prominence as a technique for informing CSCW systems development of the nature of work. Experiences of ethnography reported to date have focused on the use of prolonged on-going enthnography to inform systems design. A considerable number of these studies have taken place within constrained and focused work domain. This paper reflects more generally on the experiences of using ethnography across a number of different projects and in a variety of domains of study. We identify a number of ways in which we have used ethnography to inform design and consider the benefits and problems of each.

© All rights reserved Hughes et al. and/or ACM Press

 Cited in the following chapter:

Ethnography: [/encyclopedia/ethnography.html]


 
 
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Changes to this page (author)

09 Apr 2013: Modified
27 Jun 2009: Modified
28 Apr 2003: Added

Page Information

Page maintainer: The Editorial Team
URL: http://www.interaction-design.org/references/authors/hans_andersen.html

Publication statistics

Pub. period:1994-2008
Pub. count:4
Number of co-authors:7



Co-authors

Number of publications with 3 favourite co-authors:

John Hughes:3
Tom Rodden:3
Val King:3

 

 

Productive colleagues

Hans Andersen's 3 most productive colleagues in number of publications:

Tom Rodden:106
Giovanni Semeraro:16
Pasquale Lops:13
 
 
 
Jul 11

Creative without strategy is called ‘art‘. Creative with strategy is called ‘advertising‘

-- Jef I. Richards

 
 

Featured chapter

Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess

User Experience and Experience Design !

 
 

Our Latest Books

Kumar and Herger 2013: Gamification at Work: Designing Engaging Business Software...
by Janaki Mythily Kumar and Mario Herger

 
Start reading

Whitworth and Ahmad 2013: The Social Design of Technical Systems: Building technologies for communities...
by Brian Whitworth and Adnan Ahmad

 
Start reading

Soegaard and Dam 2013: The Encyclopedia of Human-Computer Interaction, 2nd Ed....
by Mads Soegaard and Rikke Friis Dam

 
Start reading
 
 

Help us help you!