Publication statistics

Pub. period:1994-2008
Pub. count:4
Number of co-authors:7



Co-authors

Number of publications with 3 favourite co-authors:

John Hughes:3
Tom Rodden:3
Val King:3

 

 

Productive colleagues

Hans Andersen's 3 most productive colleagues in number of publications:

Tom Rodden:106
Giovanni Semeraro:16
Pasquale Lops:13
 
 
 

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Hans Andersen

 

Publications by Hans Andersen (bibliography)

 what's this?
2008
 
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Semeraro, Giovanni, Andersen, Verner, Andersen, Hans, Gemmis, Marco de and Lops, Pasquale (2008): User profiling and virtual agents: a case study on e-commerce services. In Universal Access in the Information Society, 7 (3) pp. 179-194. Available online

The main contribution of this work is the design of an application framework based on both conversational agents and user profiling technologies for the development of e-commerce services. User profiles are exploited by conversational agents to help customers in retrieving potentially interesting products from a catalogue. Three techniques were used for collecting data for a usability test: eye-movement tracking, questionnaire, and recording the user-system dialogue. The main outcomes of the experimental sessions are: (1) the dialogue capabilities of the agent facilitate the interaction between the user and the e-commerce site; and, (2) user profiles improve the retrieval capabilities of the agent. Finally, some limitations of the user profiling techniques adopted in the framework are discussed and a more sophisticated content-based profiling technique is proposed.

© All rights reserved Semeraro et al. and/or Springer Verlag

1995
 
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Hughes, John, King, Val, Rodden, Tom and Andersen, Hans (1995): The Role of Ethnography in Interactive Systems Design. In Interactions, 2 (2) pp. 56-65. Available online

The authors describe their experiences in applying ethnographic methods to understand the social nature of work in developing complex, interactive systems.

© All rights reserved Hughes et al. and/or Lawrence Erlbaum Associates

1994
 
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Hughes, John, King, Val, Rodden, Tom and Andersen, Hans (1994): Moving Out from the Control Room: Ethnography in System Design. In: Proceedings of the 1994 ACM conference on Computer supported cooperative work October 22 - 26, 1994, Chapel Hill, North Carolina, United States. pp. 429-439. Available online

Ethnography has gained considerable prominence as a technique for informing CSCW systems development of the nature of work. Experiences of ethnography reported to date have focused on the use of prolonged on-going ethnography to inform systems design. A considerable number of these studies have taken place within constrained and focused work domain. This paper reflects more generally on the experiences of using ethnography across a number of different projects and in a variety of domains of study. We identify a number of ways in which we have used ethnography to inform design and consider the benefits and problems of each.

© All rights reserved Hughes et al. and/or ACM Press

 
Edit | Del

Hughes, John, King, Val, Rodden, Tom and Andersen, Hans (1994): Moving out of the Control Room: Ethnography in System Design. In: Proceedings of the 1994 ACM conference on Computer supported cooperative work October 22 - 26, 1994, Chapel Hill, North Carolina, United States. pp. 429-439. Available online

Ethnography has gained considerable prominence as a technique for informing CSCW systems development of the nature of work. Experiences of ethnography reported to date have focused on the use of prolonged on-going enthnography to inform systems design. A considerable number of these studies have taken place within constrained and focused work domain. This paper reflects more generally on the experiences of using ethnography across a number of different projects and in a variety of domains of study. We identify a number of ways in which we have used ethnography to inform design and consider the benefits and problems of each.

© All rights reserved Hughes et al. and/or ACM Press

 
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