Graham Button
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Publications by Graham Button (bibliography)
» 2009 «
Crabtree, Andrew, Rodden, Tom, Tolmie, Peter and Button, Graham (2009): Ethnography considered harmful. In: Proceedings of ACM CHI 2009 Conference on Human Factors in Computing Systems 2009. pp. 879-888. Available online
“We review the current status of ethnography in systems design. We focus particularly on new approaches to and understandings of ethnography that have emerged as the computer has moved out of the workplace. These seek to implement a different order of ethnographic study to that which has largely been employed in design to date. In doing so they reconfigure the relationship ethnography has to systems design, replacing detailed empirical studies of situated action with studies that provide cultural interpretations of action and critiques of the design process itself. We hold these new approaches to and understandings of ethnography in design up to scrutiny, with the purpose of enabling designers to appreciate the differences between new and existing approaches to ethnography in systems design and the practical implications this might have for design.”
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» 1998 «
Pycock, James, Palfreyman, Kevin, Allanson, Jen and Button, Graham (1998): Representing Fieldwork and Articulating Requirements through VR. In: Poltrock, Steven and Grudin, Jonathan (eds.) Proceedings of the 1998 ACM conference on Computer supported cooperative work November 14 - 18, 1998, Seattle, Washington, United States. pp. 383-392. Available online
“Virtual Reality has attracted much attention in CSCW as a means for providing 'Collaborative Virtual Environments'. In this paper an alternative use is made of VR for CSCW. Our work focuses not upon VR as an actual interface to CSCW systems but as a means for providing a rich environment in which to, firstly, represent the results of ethnographic study and, secondly, to explore requirements for a collaborative system by envisioning new work arrangements. We report on our use of VR in this way and what it offers for supporting the transition between ethnographic fieldwork and system design. We also report on the transition from a 3D envisionment to designing a 2D system intended for real world use.”
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Dourish, Paul and Button, Graham (1998): On "Technomethodology": Foundational Relationships between Ethnomethodology and System Design. In Human-Computer Interaction, 13 (4) pp. 395-432
“Over the past 10 years, the use of sociologial methods and sociological reasoning have become more prominent in the analysis and design of interactive systems. For a variety of reasons, one form of sociological inquiry -- ethnomethodology -- has become something of a favored approach. Our goal in this article is to investigate the consequences of approaching system design from the ethnomethodological perspective. In particular, we are concerned with how ethnomethodology can take a foundational place in the very notion of system design, rather than simply being employed as a resource in aspects of the process, such as requirements elicitation and specification. We begin by outlining the basic elements of ethnomethodology and discussing the place that it has come to occupy in computer-supported cooperative work and, increasingly, in human-computer interaction. We discuss current approaches to the use of ethnomethodology in systems design, and we point to the contrast between the use of ethnomethodology for critique and for design. Currently, understandings of how to use ethnomethodology as a primary aspect of system design are lacking. We outline a new approach and present an extended example of its use. This approach takes as its starting point a relationship between ethnomethodology and system design that is a foundational, theoretical matter rather than simply one of design practice and process. From this foundation, we believe, emerges a new model of interaction with computer systems, which is based on ethnomethodological perspectives on everyday human social action.”
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» 1997 «
Button, Graham and Sharrock, Wes (1997): The Production of Order and the Order of Production. In: Hughes, John F., Prinz, Wolfgang and Schmidt, Kjeld (eds.) Proceedings of the Fifth European Conference on Computer-Supported Cooperative Work 7-11 September, 1997, Lancaster, UK. pp. 1-16.
Sharrock, Wes and Button, Graham (1997): On the Relevance of Habermas' Theory of Communicative Action for CSCW. In Computer Supported Cooperative Work, 6 (4) pp. 369-389
“We examine the argument put forward by Ojelanki Nygwenyama and Kalle Lyytinen that Juergen Habermas' theory of communicative action is relevant for the analysis and design of groupware systems. We suggest that CSCW champions of Habermas often overlook the fact that his theory can be criticised in its own right, and go on to outline its contestable character in an appraisal of his understanding of the 'ideal speech situation'. We then move to Nygwenyama and Lyytinen's implementation of Habermas' schema and argue that their categories of analysis are both arbitrarily constructed and applied. In conclusion, we question the extent to which grand, holistic, synthesising sociological theories offer a way forward for designers and point to the difficulties of practically applying Nygwenyama and Lyytinen's categories of analysis.”
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Button, Graham (1997): Book review: "Cognition in the Wild," by Edwin Hutchins. In Computer Supported Cooperative Work, 6 (4) pp. 391-395
» 1996 «
Button, Graham and Dourish, Paul (1996): Technomethodology: Paradoxes and Possibilities. In: Tauber, Michael J., Bellotti, Victoria, Jeffries, Robin, Mackinlay, Jock D. and Nielsen, Jakob (eds.) Proceedings of the ACM CHI 96 Human Factors in Computing Systems Conference April 14-18, 1996, Vancouver, Canada. pp. 19-26. Available online
“The design of CSCW systems has often had its roots in ethnomethodological understandings of work and investigations of working settings. Increasingly, we are also seeing these ideas applied to critique and inform HCI design more generally. However, the attempt to design from the basis of ethnomethodology is fraught with methodological dangers. In particular, ethnomethodology's overriding concern with the detail of practice poses some serious problems when attempts are made to design around such understandings. In this paper, we discuss the range and application of ethnomethodological investigations of technology in working settings, describe how ethnomethodologically-affiliated work has approached system design and discuss ways that ethnomethodology can move from design critique to design practice: the advent of technomethodology.”
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Button, Graham and Sharrock, Wes (1996): Project Work: The Organisation of Collaborative Design and Development in Software Engineering. In Computer Supported Cooperative Work, 5 (4) pp. 369-386
“This study is one in a series of investigations into software and hardware engineering based mainly upon the observation of four projects developing photocopying technology. Our general interest in this paper is in the work of software engineering, with how software engineers organise their work in order to be get it done. Our particular interest is in one common form the organisation of the work takes which is that of the project, and consequently we are concerned with the organisation of engineering work as project work. The project provides a formatted organisational arrangement within which engineers co-ordinate their day-to-day design and development work, and is thus a form of social organisation through which they make their work mutually and organisationally accountable. We are concerned to identify some of the methods through which the engineers build in the formatted arrangements of the project into their work, and with how they display an orientation to these arrangements in the way in which they order their work on a project.”
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» 1995 «
Bowers, John, Button, Graham and Sharrock, Wes (1995): Workflow from Within and Without: Technology and Cooperative Work on the Print Industry Shopfloor. In: Marmolin, Hans, Sundblad, Yngve and Schmidt, Kjeld (eds.) ECSCW 95 - Proceedings of the Fourth European Conference on Computer-Supported Cooperative Work 11-15 September, 1995, Stockholm, Sweden. pp. 51-66.
“This paper reports fieldwork from an organization in the print industry, examining a workflow system introduced to the shopfloor. We detail the indigenous methods by which members order their work, contrast this with the order provided by the system, and describe how members have attempted to accommodate the two. Although it disrupted shopfloor work, the system's use was a contractural requirement on the organization to make its services accountable. This suggests workflow systems can often be seen as technologies for organizational ordering and accountability. We conclude that CSCW requirements should acknowledge such exigencies and the organizational status of workflow technologies.”
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» 1994 «
Rogers, Yvonne, Bannon, Liam and Button, Graham (1994): Rethinking Theoretical Frameworks for HCI. In ACM SIGCHI Bulletin, 26 (1) pp. 28-30
» 1993 «
Anderson, Bob, Button, Graham and Sharrock, Wes (1993): Supporting the Design Process within an Organisational Context. In: Michelis, Giorgio de, Simone, Carla and Schmidt, Kjeld (eds.) ECSCW 93 - Proceedings of the Third European Conference on Computer Supported Cooperative Work 1993. pp. 47-59.
“This paper attempts to take what has been essentially abstract thinking about how to support the design process and relocates it within the working and organisational context of design. Through a single case analysis we analyse how organisational exigencies affect design activities and design train of thought. On the basis of this study we consider how tools that have been developed to support the design process do not take account of the collaborative, interactional, and organisational ordering of the design process and make recommendations as to the features that one family of support tools, design rational tools, should poses.”
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Mar 14th, 2010
Changes to this page (author)
10 Feb 2010: Enabled abstracts to be shown on Graham Button's author page.09 May 2009: Author was edited 24 Jun 2007: Author was edited
28 Apr 2003: Added the author to the bibliography
