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ReferencesNavigation arrowAuthorsNavigation arrowG. E. Mann
May 23

“ Knowledge is commonly socially constructed, through collaborative efforts towards shared objectives or by dialogues and challenges brought about by different persons' perspectives. ”

-- G. Salomon (in "Distributed Cognitions: Psychological and Educational Considerations")

 
 

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G. E. Mann

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Publications by G. E. Mann (bibliography)

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1992
 
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Hakiel, S. R. and Mann, G. E. (1992): CICS/ESA Usability: A Measure of Success. In: Monk, Andrew, Diaper, Dan and Harrison, Michael D. (eds.) Proceedings of the Seventh Conference of the British Computer Society Human Computer Interaction Specialist Group - People and Computers VII August 15-18, 1992, University of York, UK. pp. 323-338.

“The IBM Corporation recognises that market driven principles, including usability, are key to the acceptance, or otherwise, of any IBM product. To help guarantee acceptable products a number of Corporate and product initiatives demand that product usability be specified and measured as an integral part of the development process, in a repeatable and consistent fashion. This paper describes how such principles were applied during the development of Customer Information Control System/Enterprise Systems Architecture Version 3 (CICS/ESA V3) to evaluate the usability of its resource management features. The main significance of this work was an emphasis on the user's view of the world, starting with data based upon an understanding of the users, their tasks, and their environments. From this data explicit usability requirements and objectives were established, a rigorous usability specification prepared, and test scenarios and systems created. Finally, representative customer users were involved once again to derive usability measurements and diagnostic data, and to validate the tasks they undertook. It has been possible to show that, with customer assistance, usability can be defined and measured in accordance with both user-oriented requirements and IBM's Corporate directives. It is shown that market-driven principles can be applied throughout the product development process ultimately leading to improved product quality and improved customer satisfaction.”

© All rights reserved Hakiel and Mann and/or Cambridge University Press

 
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24 Feb 2010: Modified
28 Apr 2003: Added

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May 23

“ Knowledge is commonly socially constructed, through collaborative efforts towards shared objectives or by dialogues and challenges brought about by different persons' perspectives. ”

-- G. Salomon (in "Distributed Cognitions: Psychological and Educational Considerations")

 
 

Featured chapter

Read the fascinating history of Wearable Computing, told by its father, Steve Mann

Read Steve's chapter !

 
 

Help us help you!

 
 
 
 
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