Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess
User Experience and Experience Design !
Baird, Aaron, North, Frederick and Raghu, T. S. (2011): Personal Health Records (PHR) and the future of the physician-patient relationship. In: Proceedings of the 2011 iConference 2011. pp. 281-288.