Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess
User Experience and Experience Design !
Alsudani, Farah and Casey, Matthew (2009): The effect of aesthetics on web credibility. In: Proceedings of the HCI09 Conference on People and Computers XXIII 2009. pp. 512-519.