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-- Steve Krug, Don't Make Me Think, p. 136

 
 

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Eugene H. Ross

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Publications by Eugene H. Ross (bibliography)

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1987
 
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Ross, Eugene H. (1987): Findings in Measuring the Usage of Online Documentation. In: Proceedings of the Human Factors Society 31st Annual Meeting 1987. pp. 224-227.

On-line user documentation is utilized in many of our computer systems. It is important that we measure the usage and adequacy of that documentation. The present paper reviews the philosophy and methods used in an AT&T study of the usage of on-line documentation. The study, initiated and implemented by a Human Factors Specialist, shows the benefits of measuring the usage and analysing the results.

© All rights reserved Ross and/or Human Factors Society

 
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Jun 19

... there are no simple 'right' answers for most web design questions (at least not for the important ones). What works is good, integrated design that fills a need--carefully thought out, well executed, and tested.

-- Steve Krug, Don't Make Me Think, p. 136

 
 

Featured chapter

Read the fascinating history of Wearable Computing, told by its father, Steve Mann

Read Steve's chapter !

 
 

Latest books

The Social Design of Technical Systems: Building technologies for communities
by Brian Whitworth and Adnan Ahmad

 
Start reading

The Encyclopedia of Human-Computer Interaction, 2nd Ed.
by Mads Soegaard and Rikke Friis Dam

 
Start reading
 
 

Help us help you!