Publication statistics
Pub. period:2007-2012
Pub. count:15
Number of co-authors:28
Co-authors
Number of publications with 3 favourite co-authors:
W. Keith Edwards:5Elsa Eiriksdottir:2Sarita Yardi:2 Productive colleagues
Erika Shehan Poole's 3 most productive colleagues in number of publications:
Gregory D. Abowd:115Jonathan Grudin:106Elizabeth D. Mynat..:71
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Erika Shehan Poole
Publications by Erika Shehan Poole (bibliography)
Poole, Erika Shehan (2012): Interacting with infrastructure: a case for breaching experiments in home computing research. In: Proceedings of ACM CSCW12 Conference on Computer-Supported Cooperative Work 2012. pp. 759-768.
“Why do user experience problems with home computing persist, despite several decades worth of academic study and countless technological innovations to overcome these issues? This paper presents the results of a multi-week trial investigating technical support practices in North American homes using a combination of breaching experiments and custom software. What this study uncovered was not a one-size-fits-all solution to technical problems in residential settings, but instead a rich description of the articulation work required to acquire devices, maintain and configure them over time, and seek help when problems occur. Based on this study, I argue that many of the user experience problems experienced with home computing and electronics are due to issues related to individual agency rather than technical or user interface characteristics of any given technology combination. Additionally, I make a case for the use of breaching experiments to study phenomenon related to technologies infrastructures that are difficult to capture via other traditionally used methods.”
© All rights reserved Poole and/or ACM Press
Eiriksdottir, Elsa, Kestranek, Dan, Catrambone, Richard, Mynatt, Elizabeth D., Miller, Andrew D., Xu, Yan and Poole, Erika Shehan (2012): This is not a one-horse race: understanding player types in multiplayer pervasive health games for youth. In: Proceedings of ACM CSCW12 Conference on Computer-Supported Cooperative Work 2012. pp. 843-852.
“Technology-based interventions for promoting health behavior-change frequently leverage multiplayer game mechanics such as group-based competitions. However, health interventions successful for groups writ large may not always translate to successful behavior change at the individual level. In this paper, we explore the tension between group and individual success, based on an empirical study on a long-term real-world deployment of a pervasive health game for youth. We report five distinctive player types along the dimensions of motivation, behavior, and influence on others. Based on the findings, we provide design suggestions to help game designers integrate group-based mechanisms that maximize intervention effectiveness.”
© All rights reserved Eiriksdottir et al. and/or ACM Press
Poole, Erika Shehan, Miller, Andrew D., Xu, Yan, Eiriksdottir, Elsa, Catrambone, Richard and Mynatt, Elizabeth D. (2011): The place for ubiquitous computing in schools: lessons learned from a school-based intervention for youth physical activity. In: Proceedings of the 2011 International Conference on Uniquitous Computing 2011. pp. 395-404.
“With rising concerns about obesity and sedentary lifestyles in youth, there has been an increasing interest in understanding how pervasive and ubiquitous computing technologies can catalyze positive health behaviors in children and teens. School-based interventions seem like a natural choice, and ubiquitous computing technologies hold much promise for these interventions. Yet the literature contains little guidance for how to approach school-based ubicomp deployments. Grounded in our analysis of a large-scale US school-based intervention for promoting youth physical activity, we present an approach to the design and evaluation of school-based ubicomp that treats the school as a social institution. We show how the school regulates students' daily lives, drawing from work in the sociology of schools to create a framing for planning, executing and analyzing school-based ubicomp deployments. These insights will assist other researchers and designers engaging in deployments of ubiquitous computing systems in settings with established institutional structures.”
© All rights reserved Poole et al. and/or ACM Press
Edwards, W. Keith, Newman, Mark W. and Poole, Erika Shehan (2010): The infrastructure problem in HCI. In: Proceedings of ACM CHI 2010 Conference on Human Factors in Computing Systems 2010. pp. 423-432.
“HCI endeavors to create human-centered computer systems, but underlying technological infrastructures often stymie these efforts. We outline three specific classes of user experience difficulties caused by underlying technical infrastructures, which we term constrained possibilities, unmediated interaction, and interjected abstractions. We explore how prior approaches in HCI have addressed these issues, and discuss new approaches that will be required for future progress. We argue that the HCI community must become more deeply involved with the creation of technical infrastructures. Doing so, however, requires a substantial expansion to the methodological toolbox of HCI.”
© All rights reserved Edwards et al. and/or their publisher
Grudin, Jonathan and Poole, Erika Shehan (2010): Wikis at work: success factors and challenges for sustainability of enterprise Wikis. In: Proceedings of the 2010 International Symposium on Wikis 2010. p. 5.
“We examined wiki use in a range of enterprise settings. We found many thriving wikis, but they were a minority of the thousands for which we obtained data. Even an actively used wiki can disappoint some important stakeholders. Careful stakeholder analysis and education may be crucial to successful wiki deployment. We identify a range of success factors, sources of wiki abandonment, and approaches to addressing the challenges. Some of our observations may extend to other social media.”
© All rights reserved Grudin and Poole and/or their publisher
Poole, Erika Shehan and Grudin, Jonathan (2010): A taxonomy of Wiki genres in enterprise settings. In: Proceedings of the 2010 International Symposium on Wikis 2010. p. 14.
“A growing body of work examines enterprise wikis. In this paper, we argue that "enterprise wiki" is a blanket term describing three different genres of wiki: single contributor wikis, group or team wikis, and internal-use encyclopedias emulating Wikipedia. Based on the results of a study of wiki usage in a multinational software company, we provide a taxonomy of enterprise wiki genres. We discuss emerging challenges specific to company-wide encyclopedias for which platforms such as Wikipedia provide surprisingly little guidance. These challenges include platform and content management decisions, territoriality, establishment of contribution norms, dispute resolution, and employee turnover.”
© All rights reserved Poole and Grudin and/or their publisher
Dimond, Jill P., Poole, Erika Shehan and Yardi, Sarita (2010): The effects of life disruptions on home technology routines. In: GROUP10 International Conference on Supporting Group Work 2010. pp. 85-88.
“Conflict and disruption are a part of everyday life, yet research in the home largely examines consensus and rituals. In this paper, we use Holmes and Rahe's categorization of major life events in order to investigate disruption within the home. We examine posts contributed to an online technology support board and show how life disruptions fundamentally impact technology practices and routines. We conclude that examining technology in the context of life disruption is a worthwhile area for further work.”
© All rights reserved Dimond et al. and/or their publisher
Poole, Erika Shehan, Chetty, Marshini, Morgan, Tom, Grinter, Rebecca E. and Edwards, W. Keith (2009): Computer help at home: methods and motivations for informal technical support. In: Proceedings of ACM CHI 2009 Conference on Human Factors in Computing Systems 2009. pp. 739-748.
“Prior research suggests that people may ask their family and friends for computer help. But what influences whether and how a "helper" will provide help? To answer this question, we conducted a qualitative investigation of people who participated in computer support activities with family and friends in the past year. We describe how factors including maintenance of one's personal identity as a computer expert and accountability to one's social network determine who receives help and the quality of help provided. We also discuss the complex, fractured relationship between the numerous stakeholders involved in the upkeep of home computing infrastructures. Based on our findings, we provide implications for the design of systems to support informal help-giving in residential settings.”
© All rights reserved Poole et al. and/or ACM Press
Dantec, Christopher A. Le, Poole, Erika Shehan and Wyche, Susan P. (2009): Values as lived experience: evolving value sensitive design in support of value discovery. In: Proceedings of ACM CHI 2009 Conference on Human Factors in Computing Systems 2009. pp. 1141-1150.
“The Value Sensitive Design (VSD) methodology provides a comprehensive framework for advancing a value-centered research and design agenda. Although VSD provides helpful ways of thinking about and designing value-centered computational systems, we argue that the specific mechanics of VSD create thorny tensions with respect to value sensitivity. In particular, we examine limitations due to value classifications, inadequate guidance on empirical tools for design, and the ways in which the design process is ordered. In this paper, we propose ways of maturing the VSD methodology to overcome these limitations and present three empirical case studies that illustrate a family of methods to effectively engage local expressions of values. The findings from our case studies provide evidence of how we can mature the VSD methodology to mitigate the pitfalls of classification and engender a commitment to reflect on and respond to local contexts of design.”
© All rights reserved Dantec et al. and/or ACM Press
Bos, Nathan, Karahalios, Karrie, Musgrove-Chávez, Marcela, Poole, Erika Shehan, Thomas, John Charles and Yardi, Sarita (2009): Research ethics in the facebook era: privacy, anonymity, and oversight. In: Proceedings of ACM CHI 2009 Conference on Human Factors in Computing Systems 2009. pp. 2767-2770.
“Ethical standards for human subjects research have not kept up with new research paradigms. Several research areas are particularly problematic for the CHI community. Online social research is testing the boundaries of public observation, third-party disclosure, and anonymization methods. Furthermore, there are differences in norms about what is and is not ethical among various research disciplines studying the Web. This SIG brings together members of the CHI community who are interested in research ethics for studying the Web. We invite seasoned veterans from industry and academia, educators, and newcomers to the field to share their experiences and advice, ask questions, and to form an interest group that can help shape university and corporate best practices for online research.”
© All rights reserved Bos et al. and/or ACM Press
Poole, Erika Shehan, Edwards, W. Keith and Jarvis, Lawrence (2009): The Home Network as a Socio-Technical System: Understanding the Challenges of Remote Home Network Problem Diagnosis. In Computer Supported Cooperative Work, 18 (2) pp. 277-299.
“Research focused on the user experience of home networking repeatedly finds that householders have difficulties setting up networked equipment. No research to date, however, has studied the in the moment interactions of householders with networking technical support professionals. In this paper, we analyze 21 phone calls to a technical support call center of a home network hardware manufacturer. The phone calls focus on overcoming difficulties during one particular task: adding a wireless router to an existing home network. Our results reaffirm prior studies in remote collaboration that suggest a need to support shared understandings of the problem at hand between remote parties. Our results also suggest that technical properties of the home network and the structure of the home itself complicate the social work of remote diagnosis and repair. In response, we suggest new approaches for remote home network problem diagnosis and repair, including resources for householders to reason about their home networks prior to call placement, and improved methods of inter-organizational information sharing between stakeholders.”
© All rights reserved Poole et al. and/or Kluwer Academic Publishers
Poole, Erika Shehan, Chetty, Marshini, Grinter, Rebecca E. and Edwards, W. Keith (2008): More than meets the eye: transforming the user experience of home network management. In: Proceedings of DIS08 Designing Interactive Systems 2008. pp. 455-464.
“As computing migrates from the workplace to the home, householders must tackle problems of home network maintenance. Often they lack the technical knowledge or motivation to complete these tasks, making the user experience of home network maintenance frustrating. In response to these difficulties, many householders rely on handwritten reminders or interactive networking tools that are ill-suited for the home environment. In this paper, we seek to understand how to design better home network management tools through a study of sketches created by 40 people in 18 households. In our study, we obtained information about householders' knowledge, practices and needs with respect to home networking. Based on our results, we present guidelines for transforming the user experience of home network management.”
© All rights reserved Poole et al. and/or ACM Press
Poole, Erika Shehan, Dantec, Christopher A. Le, Eagan, James R. and Edwards, W. Keith (2008): Reflecting on the invisible: understanding end-user perceptions of ubiquitous computing. In: Youn, Hee Yong and Cho, We-Duke (eds.) UbiComp 2008 Ubiquitous Computing - 10th International Conference September 21-24, 2008, Seoul, Korea. pp. 192-201.
Hayes, Gillian R., Poole, Erika Shehan, Iachello, Giovanni, Patel, Shwetak N., Grimes, Andrea, Abowd, Gregory D. and Truong, Khai N. (2007): Physical, Social, and Experiential Knowledge in Pervasive Computing Environments. In IEEE Pervasive Computing, 6 (4) pp. 56-63.
Poole, Erika Shehan (2007): Using Visual Tools to Close the Home Networking Digital Divide. In: VL-HCC 2007 - IEEE Symposium on Visual Languages and Human-Centric Computing 23-27 September, 2007, Coeur dAlene, Idaho, USA. pp. 264-265.
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