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Erik Markensten

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Publications by Erik Markensten (bibliography)

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Markensten, Erik and Artman, Henrik (2004): Procuring a usable system using unemployed personas. In: Proceedings of the Third Nordic Conference on Human-Computer Interaction October 23-27, 2004, Tampere, Finland. pp. 13-22. Available online

“This case study examines a procurement project where the Swedish National Labor Market Administration (AMV) hired usability consultants in order to redesign their website for employment exchange. The user centered design process was part of a larger project to define how the website could be reorganized to better support new organizational goals. The project was managed by a procurement group that had already defined the organizational requirements for the website. They hired the usability consultants to learn about user requirements and to specify an information architecture and design. The usability company suggested a process with a user research phase and an iterative design phase. The primary deliverables would be personas and an evaluated prototype. The results demonstrate how the user centered design process can effectively be used by active procuring organizations as a bridge between abstract organizational requirements and concrete systems requirements. Tools such as personas and prototypes helped the procurers to understand and prioritize among requirements, as well as to communicate their work to the organization. These tools will be used in the continued work to specify and develop the system.”

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15 Feb 2010: Enabled abstracts to be shown on Erik Markensten's author page.
22 Jun 2007: Author was added to the bibliography

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Publication period:2004-2004
Publication count:1
Number of co-authors:1

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Erik Markensten's 3 most productive colleagues in number of publications:

Henrik Artman:5

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Henrik Artman:1

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“ Software design is the act of determining the user's experience with a piece of software. It has nothing to do with how the code works inside, or how big or small the code is. The designer's task is to specify completely and unambiguously the user's whole experience. ”

-- David Liddle, From Bringing Design to Software, edited by Terry Winograd, 1996 ”

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Erik Markensten

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