Jul 12

To design an easy-to-use interface, pay attention to what users do, not what they say. Self-reported claims are unreliable, as are user speculations about future behavior.

-- Jakob Nielsen

 
 

Featured chapter

Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess

User Experience and Experience Design !

 
 

Our Latest Books

Kumar and Herger 2013: Gamification at Work: Designing Engaging Business Software...
by Janaki Mythily Kumar and Mario Herger

 
Start reading

Whitworth and Ahmad 2013: The Social Design of Technical Systems: Building technologies for communities...
by Brian Whitworth and Adnan Ahmad

 
Start reading

Soegaard and Dam 2013: The Encyclopedia of Human-Computer Interaction, 2nd Ed....
by Mads Soegaard and Rikke Friis Dam

 
Start reading
 
 

Help us help you!

 
 

Eric L. Reiss

CEO

Picture of Eric L. Reiss.
Personal Homepage:
http://www.fatdux.com

Eric Reiss has been meddling with multimedia and web projects for longer than he cares to remember. Born in San Antonio, Texas, in 1954, Eric Reiss has held a wide range of eclectic jobs including ragtime piano player (in a St. Louis house of ill-repute), senior copywriter (in an ad-house of ill-repute).

In November, 2000, his book, Practical Information Architecture was published by Addison-Wesley/Pearson Education. In 2002, it became available in both Japanese and Korean. Eric is also the creator of Web Dogma '06 and is one of the instigators of the IA Slam. He is a former two-term president of the Information Architecture Institute, is Chair of the EuroIA Summit, sits on the Advisory Board of the Copenhagen Business School and is Professor of Usability and Design at IE Business School in Madrid, Spain. Eric is CEO of the FatDUX Group, headquartered in Copenhagen, Denmark, with offices and representatives throughout Europe and North America.

...
Edit author info
Add publication

Publications by Eric L. Reiss (bibliography)

 what's this?
2011

Reiss, Eric L. (2011). Commentary on 'User Experience and Experience Design' by Marc Hassenzahl

2000
 
Edit | Del

Reiss, Eric L. (2000): Practical Information Architecture: A Hands-On Approach to Structuring Successful Websites. Addison-Wesley Publishing

 Cited in the following chapter:

Information Architecture: [Not yet published]


 
 
Add publication
Show list on your website
 

Join our community and advance:

Your
Skills

Your
Network

Your
Career

 
 
 
 

Changes to this page (author)

07 Jan 2011: Modified
07 Jan 2011: Added
27 Jun 2007: Modified
28 Apr 2003: Added

Page Information

Page maintainer: The Editorial Team
URL: http://www.interaction-design.org/references/authors/eric_l__reiss.html
Jul 12

To design an easy-to-use interface, pay attention to what users do, not what they say. Self-reported claims are unreliable, as are user speculations about future behavior.

-- Jakob Nielsen

 
 

Featured chapter

Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess

User Experience and Experience Design !

 
 

Our Latest Books

Kumar and Herger 2013: Gamification at Work: Designing Engaging Business Software...
by Janaki Mythily Kumar and Mario Herger

 
Start reading

Whitworth and Ahmad 2013: The Social Design of Technical Systems: Building technologies for communities...
by Brian Whitworth and Adnan Ahmad

 
Start reading

Soegaard and Dam 2013: The Encyclopedia of Human-Computer Interaction, 2nd Ed....
by Mads Soegaard and Rikke Friis Dam

 
Start reading
 
 

Help us help you!