Number of co-authors:12
Number of publications with 3 favourite co-authors:Mary Beth Raven:1John D. Gould:1Sheri F. Branco:1
Elizabeth M. Comstock's 3 most productive colleagues in number of publications:John D. Gould:27Anna Wichansky:13Janice C. Redish:4
User error: replace user and press any key to continue.
-- Popular computer one-liner
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Elizabeth M. Comstock
Publications by Elizabeth M. Comstock (bibliography)
Comstock, Elizabeth M., Raven, Mary Beth, Branco, Sheri F., Cooper, Michelle L. and Maurer, Deborah E. (2009): Open by design: how IBM partnered with the user community in the redesign of lotus notes. In: Proceedings of ACM CHI 2009 Conference on Human Factors in Computing Systems 2009. pp. 2931-2944.
This paper describes the methods used to successfully redesign the IBM Lotus Notes user experience. The methods we found most valuable were designed to be open to a rich dialog with the wide community of Notes users. Based on our experience, we share practical benefits and challenges with using these methods.
© All rights reserved Comstock et al. and/or ACM Press
Comstock, Elizabeth M. and Duane, William M. (1996): Embed User Values in System Architecture: The Declaration of System Usability. In: Tauber, Michael J., Bellotti, Victoria, Jeffries, Robin, Mackinlay, Jock D. and Nielsen, Jakob (eds.) Proceedings of the ACM CHI 96 Human Factors in Computing Systems Conference April 14-18, 1996, Vancouver, Canada. pp. 420-427.
The underlying architecture of complex software products profoundly influences their direction and usability. This paper shares an effort to embed usability within the architecture of complex network products. We began by attempting to build a conceptual model, but we ended by representing customers' and users' values in a Declaration of System Usability to guide product direction and system architecture decisions.
© All rights reserved Comstock and Duane and/or ACM Press
Mills, Carol Bergfeld, Comstock, Elizabeth M., Dearlove, Judith E., Redish, Janice C., Wichansky, Anna, Celline, Joe and Gould, John D. (1988): Development of Documentation in Real Time. In: Proceedings of the Human Factors Society 32nd Annual Meeting 1988. pp. 328-329.
The primary purpose of this panel is to exchange information on common practices and procedures in the development of documentation for computer products (e.g. user manuals). This topic should be of great interest for anyone concerned with the development of usable computer products since documentation is a major part of the interface for most of these products. Yet documentation frequently receives very little or "last minute" attention from developers and producers. As a result, it is often confusing and difficult to use. The goal of this panel is to discuss problems encountered in developing documentation and what can be done to overcome some of those difficulties. The focus of the panel will be the problems of dealing with limited time and resources, as well as the relationships between different development groups (writers, hardware developers, software developers, and human factor specialists), and the decision-making process.
© All rights reserved Mills et al. and/or Human Factors Society
Comstock, Elizabeth M. and Clemens, Elizabeth Anne (1987): Perceptions of Computer Manuals: A View from the Field. In: Proceedings of the Human Factors Society 31st Annual Meeting 1987. pp. 139-143.
What is it really like to use a computer reference manual? Where are manuals used? Is it easy to find information? Is the information accurate and complete? Do the format and style support the uses for manuals? Are the materials perceived to be of high quality? These questions were addressed in a field study of the manuals for the MicroVAX II computer system. Results showed consistent needs and opinions across the 10 sites visited. Work environments were typically small and crowded. Manuals were located EVERYWHERE. Customer perceptions depended on how well the manuals helped them perform their jobs. While content and style received high ratings, difficulties with finding information were reported. Users also voiced strong opinions about certain aspects of the physical materials.
© All rights reserved Comstock and Clemens and/or Human Factors Society
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