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ReferencesNavigation arrowAuthorsNavigation arrowDouglas L. Miller
Jun 19

“ ... there are no simple 'right' answers for most web design questions (at least not for the important ones). What works is good, integrated design that fills a need--carefully thought out, well executed, and tested. ”

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Douglas L. Miller

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Publications by Douglas L. Miller (bibliography)

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1995
 
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Miller, Douglas L., Volanth, Alton J., Wolfman, G. Jonathan and Mullins, R. Timothy (1995): Electronic Meeting Systems in Computer Human Interface Design: A Case Study. In: Proceedings of the Human Factors and Ergonomics Society 39th Annual Meeting 1995. pp. 1190-1193.

“The increasing economic and practical necessity of groups or teams of individuals working together to accomplish shared objectives can be observed in many diverse organizations (Alvai and Keen, 1989, Kraemer and King, 1988). This trend is reflected in many ways in complex system development environments. For example, the growing emphasis on concurrent engineering practices, and the application of tools that better organize and coordinate engineering efforts across diverse groups (e.g., CASE tools), both require and reflect the need for coordinated group activities. In turn, the growth of group work environments has led to growing interest and need for tools that can support and enhance the effectiveness of group work activities. Such a tool is an electronic meeting system (EMS). This case study reports the effectiveness of an EMS applied as part of a computer-human interface (CHI) design evaluation methodology, in the design of an air traffic control system.”

© All rights reserved Miller et al. and/or Human Factors Society

1994
 
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Miller, Douglas L., Wolfman, G. Jonathan, Mullins, R. Timothy and Crehan, Colin (1994): Beyond the Bounds of the Human Factors Tool Kit: Computer-Human Interface Design in a Complex System. In: Proceedings of the Human Factors and Ergonomics Society 38th Annual Meeting 1994. pp. 998-1002.

“To achieve the potential of human factors involvement in computer-human interface design, human factors engineers must transition from being isolated specialists to integrated components of the mainstream life-cycle development process. A fundamental obstacle to this transition has been the limitations associated with traditional human factors methods. The search for better methods has resulted in a recent evolution in the human factors tool kit. While this evolution has increased tool kit utility, it is not yet as robust as needed for the development of complex systems. For the past several years the human factor team at Coral Federal Systems Company has been the central focus of system design and development activities for the Tower Control Computer Complex (TCCC). The TCCC will replace most Federal Aviation Administration airport tower cab equipment with advanced workstations and software. At least five limitations have been encountered with the traditional human factors tool kit due to the complexity of the TCCC and the environment in which it will be used. This paper describes these limitations, and the alternatives that have been successfully employed to produce an operationally suitable computer-human interface as part of an integrated life-cycle effort. At the heart of these remedies were the use of a dedicated team of representative end-users and a variety of non-traditional design evaluation techniques, throughout the project life-cycle. Among these techniques was the evaluation of laboratory prototypes using a "hands-off' intellectual review process and electronically supported group-based evaluations.”

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1987
 
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Miller, Douglas L., Guerette, Paula J. and Morgan, Ben B. (1987): Instructional Process in Team Training. In: Proceedings of the Human Factors Society 31st Annual Meeting 1987. pp. 87-91.

“The present research effort involved the development of a descriptive instructional process model of an operational Navy team training system. The model focuses on the team oriented instructional assessments, decisions, strategies, approaches, feedback processes, etc. used by the instructors during team training. It served to clarify and enhance the understanding of team training instructional processes, and permitted evaluation of the strengths and weaknesses of the instructional system. Based on these, several potential interventions are discussed.”

© All rights reserved Miller et al. and/or Human Factors Society

 
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Changes to this page (author)

27 Jun 2007: Modified
26 Jun 2007: Modified
25 Jun 2007: Added

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Jun 19

“ ... there are no simple 'right' answers for most web design questions (at least not for the important ones). What works is good, integrated design that fills a need--carefully thought out, well executed, and tested. ”

-- Steve Krug, Don't Make Me Think, p. 136

 
 

Featured chapter

Read the fascinating history of Wearable Computing, told by its father, Steve Mann

Read Steve's chapter !

 
 

Latest books

The Social Design of Technical Systems: Building technologies for communities
by Brian Whitworth and Adnan Ahmad

 
Start reading

The Encyclopedia of Human-Computer Interaction, 2nd Ed.
by Mads Soegaard and Rikke Friis Dam

 
Start reading
 
 

Help us help you!

 
 
 
 
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