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ReferencesNavigation arrowAuthorsNavigation arrowDiana F. Mallin
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Diana F. Mallin

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Publications by Diana F. Mallin (bibliography)

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1994
 
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Ohnemus, Kenneth R. and Mallin, Diana F. (1994): Benefits of Implementing On-Line Methods and Procedures. In: ACM Twelfth International Conference on Systems Documentation 1994. pp. 49-55.

“The application supported by the methods and procedures (M&P) is a telephone central office inventory system which assists users in maintaining an accurate inventory of telephone equipment and connectivity, and facilitates asset management by central office personnel. As the cost of maintaining and distributing the M&Ps was a major issue, on-line M&Ps that provided a look and feel consistent with the application were developed. Users also needed to access both the application and M&Ps simultaneously, therefore, hypertext was necessary to help manage the complexity of the M&Ps. This paper discusses the costs and benefits surrounding the design, development and implementation of on-line M&Ps in a distributed client-server environment.”

© All rights reserved Ohnemus and Mallin and/or ACM Press

 
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Ohnemus, Kenneth R. and Mallin, Diana F. (1994): On-Line Methods and Procedures in a Client/Server Environment: A Success Story. In: Proceedings of the Human Factors and Ergonomics Society 38th Annual Meeting 1994. p. 972.

“Regardless of the usability or sophistication of a graphical user interface (GUI), some jobs still require methods and procedures (M&P) to complete the necessary duties. Many tasks in a telephone central office use M&Ps to avoid service outages as well as other potentially disastrous events for customers. Since the ultimate goal was to assist users in performing their jobs, the challenge was to provide a mechanism for deploying user-centric M&Ps to users at telephone central offices in over 600 locations. The application supported by the M&Ps is a telephone central office inventory system which assists users in maintaining an accurate inventory of telephone equipment and connectivity, and facilitates asset management by central office personnel. The M&Ps had to be on-line while providing a look and feel consistent with the application. Users also needed to be able to access both the application and M&Ps simultaneously. To eliminate the need for paper copies, supply easier access, and create a more user-friendly environment, hypertext-linked M&Ps utilizing a commercial UNIX software package were developed. This paper discusses issues surrounding the design and implementation of on-line M&Ps in a distributed client/server environment and why this effort was a success.”

© All rights reserved Ohnemus and Mallin and/or Human Factors Society

 
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26 Jun 2007: Modified
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Jun 20

“ ...that strange new zone between medium and message. That zone we call the interface ”

-- Steven Johnson, 1997

 
 

Featured chapter

Read the fascinating history of Wearable Computing, told by its father, Steve Mann

Read Steve's chapter !

 
 

Latest books

The Social Design of Technical Systems: Building technologies for communities
by Brian Whitworth and Adnan Ahmad

 
Start reading

The Encyclopedia of Human-Computer Interaction, 2nd Ed.
by Mads Soegaard and Rikke Friis Dam

 
Start reading
 
 

Help us help you!

 
 
 
 
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