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Derek Hoiem

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Publications by Derek Hoiem (bibliography)

» 1994 «

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Hoiem, Derek and Sullivan, Kent (1994): Designing and Using Integrated Data Collection and Analysis Tools: Challenges and Considerations. In Behaviour and Information Technology, 13 (1) pp. 160-170

“This paper describes the design and evolution of an integrated set of computer-aided usability engineering (CAUSE) tools for data collection and analysis. The tools were designed to collect and analyze observational, video, and system event data in both the usability laboratory and in the field. Three generations of tools are described and the problems with each generation are discussed. Solutions to the problems are presented, where available. Conclusions about the strengths and weaknesses of particular types of data, CAUSE tool design, and the importance of multiple data sources are drawn. An agenda for future work is also outlined.”

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» 1993 «

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Weiler, Paul, Cordes, Richard, Hammontree, Monty, Hoiem, Derek and Thompson, Michael (1993): Software for the Usability Lab: A Sampling of Current Tools. In: Ashlund, Stacey, Mullet, Kevin, Henderson, Austin, Hollnagel, Erik and White, Ted (eds.) Proceedings of the ACM CHI 93 Human Factors in Computing Systems Conference April 24-29, 1993, Amsterdam, The Netherlands. pp. 57-60. Available online

“This panel brings together usability professionals throughout the computer industry to demonstrate and discuss their usability lab software tools. These tools are specifically designed to improve the data collection and analysis process for usability labs. Their capabilities range from simple to complex and the panel will not only discuss the benefits of using the tools but also share the lessons learned during the design and development process.”

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McClintock, Marshall R. and Hoiem, Derek (1993): Minimal Target Size in a Pen-Based System. In: Proceedings of the Fifth International Conference on Human-Computer Interaction - Poster Sessions: Abridged Proceedings 1993. p. 243.

» 1990 «

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Denning, Susan, Hoiem, Derek, Simpson, Mark and Sullivan, Kent (1990): The Value of Thinking-Aloud Protocols in Industry: A Case Study at Microsoft Corporation. In: D., Woods, and E., Roth, (eds.) Proceedings of the Human Factors Society 34th Annual Meeting 1990, Santa Monica, USA. pp. 1285-1289.

“Thinking-aloud protocols traditionally have been used by academic researchers as a qualitative data collection method. This method is currently gaining acceptance in industry usability testing. The Usability Group at Microsoft has adopted the thinking-aloud protocol as a primary method for obtaining data from users. We have found the method valuable not only because it is valid for gathering qualitative data, but also because it is responsive to the constraints we face and the organizational culture we work within. The issue of validity has been discussed in detail by researchers such as Deffner & Rhenius and Ericsson & Simon. Our case study further pursues the validity of thinking-aloud protocols and also discusses how this method allows the researcher to work within industry constraints and incorporate changes into the product within a small time frame. Finally, our case study demonstrates how thinking-aloud protocols fit in well with Microsoft corporate culture where understandable and persuasive results are needed. This case study will have particular relevance for usability practitioners in industry.”

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