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David Neal

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Publications by David Neal (bibliography)

1995

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Wharton, Cathleen, Eberts, Ray E., Angiolillo, Joel, Brigham, Fred, Givens, Beth, Laux, Lila, Neal, David and Owens, Michelle (1995): Human Factors Issues and the Internet II. In: Proceedings of the Human Factors and Ergonomics Society 39th Annual Meeting 1995. pp. 213-217.

“The Communications and Computer Systems Technical Groups of the Human Factors Society are sponsoring a Special Symposium about Human Factors Issues and the Internet. During this symposium a series of speakers will provide an overview of the Internet, discuss Internet foundations such as video and graphics, present existing and newly developed application software for the Internet, highlight user needs and concerns for special user populations, and delve into privacy issues in the context of Internet ethics. The Internet, a networked collection of smaller networks, links computers together world-wide. Using basic tools such as Telnet, Gopher, and the World Wide Web, people can use their computers to connect to and access information from all over the world. Until recently, most Internet users were from the academic and business arenas. As the price of computers has dropped and access to the Internet has become both more widespread and affordable, people are now able to easily use the Internet from home and for purposes other than those associated with everyday work. This rapid expansion of the Internet and growth in user populations have caused human factors professionals to actively seek and investigate key human factors issues on the Internet. Some of the key questions include: * Given that the Internet is becoming prevalent in both homes and schools, what human factors concerns do we need to concentrate our efforts on now and in the future? * With the advent of CommerceNet and the increasing desire to both order goods and market services using the Internet, what work should we as human factors professionals undertake to make such services better? * Community networking (the integration of multimedia and network services in the home) is being driven by both broadband and narrowband technologies and services. How do we as human factors professionals shape such services to truly empower citizens? * One objective of the National Information Infrastructure is to achieve universal access. Does the Internet achieve universal access? How do we design and evaluate this universal interface? * The Internet is moving away from being a text-only world. Now, multisensorial and multimodal interactions are beginning to dominate. Are the tools, methods, and techniques of yesterday also applicable today? * The Internet can be thought of as a virtual world. How can human factors experts influence the design of and navigation through this virtual world? * Hypermedia applications are a natural for the Internet. Can we or should we have human factors design and usability standards (e.g., as in the use of color or universal icons) for such applications? * What are the promising Internet information retrieval and storage mechanisms? How do these mechanisms affect everyday tasks? For example, as personal agents become more common, how will they affect network-based communications? This symposium is designed to shed light on questions like these through a variety of presentations. A brief overview of each of these presentations follows.”

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Neal, David (1995): Electronic Commerce: Design of the AT&T Internet Toll-Free 800 Directory. In: Proceedings of the Human Factors and Ergonomics Society 39th Annual Meeting 1995. .

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