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David Haslem

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Publications by David Haslem (bibliography)

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2011
 
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Chetty, Marshini, Haslem, David, Baird, Andrew, Ofoha, Ugochi, Sumner, Bethany and Grinter, Rebecca (2011): Why is my internet slow?: making network speeds visible. In: Proceedings of ACM CHI 2011 Conference on Human Factors in Computing Systems 2011. pp. 1889-1898.

With widespread broadband adoption, more households report experiencing sub-optimal speeds. Not only are slow speeds frustrating, they may indicate consumers are not receiving the services they are paying for from their internet service providers. Yet, determining the speed and source of slow-downs is difficult because few tools exist for broadband management. We report on results of a field trial with 10 households using a visual network probe designed to address these problems. We describe the results of the study and provide design implications for future tools. More importantly, we argue that tools like this can educate and empower consumers by making broadband speeds and sources of slow-downs more visible.

© All rights reserved Chetty et al. and/or their publisher

2010
 
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Yang, Jeonghwa, Edwards, W. Keith and Haslem, David (2010): Eden: supporting home network management through interactive visual tools. In: Proceedings of the 2010 ACM Symposium on User Interface Software and Technology 2010. pp. 109-118.

As networking moves into the home, home users are increasingly being faced with complex network management chores. Previous research, however, has demonstrated the difficulty many users have in managing their networks. This difficulty is compounded by the fact that advanced network management tools -- such as those developed for the enterprise -- are generally too complex for home users, do not support the common tasks they face, and are not a good fit for the technical peculiarities of the home. This paper presents Eden, an interactive, direct manipulation home network management system aimed at end users. Eden supports a range of common tasks, and provides a simple conceptual model that can help users understand key aspects of networking better. The system leverages a novel home network router that acts as a "dropin" replacement for users' current router. We demonstrate that Eden not only improves the user experience of networking, but also aids users in forming workable conceptual models of how the network works.

© All rights reserved Yang et al. and/or their publisher

 
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Changes to this page (author)

05 Jul 2011: Modified
03 Nov 2010: Added

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Featured chapter

Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess

User Experience and Experience Design !

 
 

Our Latest Books

 
 
The Social Design of Technical Systems: Building technologies for communities. 2nd Edition
by Brian Whitworth and Adnan Ahmad
start reading
 
 
 
 
Gamification at Work: Designing Engaging Business Software
by Janaki Mythily Kumar and Mario Herger
start reading
 
 
 
 
The Social Design of Technical Systems: Building technologies for communities
by Brian Whitworth and Adnan Ahmad
start reading
 
 
 
 
The Encyclopedia of Human-Computer Interaction, 2nd Ed.
by Mads Soegaard and Rikke Friis Dam
start reading