Upcoming Courses

go to course
The Psychology of Online Sales: The Beginner's Guide
Starts tomorrow LAST CALL!
go to course
Human-computer Interaction
86% booked. Starts in 9 days
 
 

Featured chapter

Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess

User Experience and Experience Design !

 
 

Our Latest Books

 
 
The Social Design of Technical Systems: Building technologies for communities. 2nd Edition
by Brian Whitworth and Adnan Ahmad
start reading
 
 
 
 
Gamification at Work: Designing Engaging Business Software
by Janaki Mythily Kumar and Mario Herger
start reading
 
 
 
 
The Social Design of Technical Systems: Building technologies for communities
by Brian Whitworth and Adnan Ahmad
start reading
 
 
 
 
The Encyclopedia of Human-Computer Interaction, 2nd Ed.
by Mads Soegaard and Rikke Friis Dam
start reading
 
 

David A. Askay

Add description
Rename / change spelling
Add publication
 

Publications by David A. Askay (bibliography)

 what's this?
2011
 
Edit | Del

Askay, David A. (2011): Of values and functionality: the sequestering nonpositive reviews in an online feedback system. In: Proceedings of the 2011 iConference 2011. pp. 433-437.

The positive bias commonly found in online feedback systems suggests the presence of a marginalized group of users that sequester their non-positive reviews, excluding these users from participation in social discourse. To understand the barriers to participation, this paper analyzes unsolicited online forum discussions of a virtual community to identify features of an online feedback system that may act as barriers to contribution. By examining conflicts between user perceptions of values and functionality of the system, this study reveals that character limitations to reviews and restricted labeling conventions discourage users from contributing non-positive feedback.

© All rights reserved Askay and/or ACM Press

 
Add publication
Show list on your website
 

Join our community and advance:

Your
Skills

Your
Network

Your
Career

 
Join our community!
 
 
 

Changes to this page (author)

10 Nov 2012: Added

Page Information

Page maintainer: The Editorial Team
URL: http://www.interaction-design.org/references/authors/david_a__askay.html

Upcoming Courses

go to course
The Psychology of Online Sales: The Beginner's Guide
Starts tomorrow LAST CALL!
go to course
Human-computer Interaction
86% booked. Starts in 9 days
 
 

Featured chapter

Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess

User Experience and Experience Design !

 
 

Our Latest Books

 
 
The Social Design of Technical Systems: Building technologies for communities. 2nd Edition
by Brian Whitworth and Adnan Ahmad
start reading
 
 
 
 
Gamification at Work: Designing Engaging Business Software
by Janaki Mythily Kumar and Mario Herger
start reading
 
 
 
 
The Social Design of Technical Systems: Building technologies for communities
by Brian Whitworth and Adnan Ahmad
start reading
 
 
 
 
The Encyclopedia of Human-Computer Interaction, 2nd Ed.
by Mads Soegaard and Rikke Friis Dam
start reading