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David A. Askay

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Publications by David A. Askay (bibliography)

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2011
 
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Askay, David A. (2011): Of values and functionality: the sequestering nonpositive reviews in an online feedback system. In: Proceedings of the 2011 iConference 2011. pp. 433-437.

The positive bias commonly found in online feedback systems suggests the presence of a marginalized group of users that sequester their non-positive reviews, excluding these users from participation in social discourse. To understand the barriers to participation, this paper analyzes unsolicited online forum discussions of a virtual community to identify features of an online feedback system that may act as barriers to contribution. By examining conflicts between user perceptions of values and functionality of the system, this study reveals that character limitations to reviews and restricted labeling conventions discourage users from contributing non-positive feedback.

© All rights reserved Askay and/or ACM Press

 
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URL: http://www.interaction-design.org/references/authors/david_a__askay.html
Jul 10

Visual appearance is one of the most effective variables for quickly differentiating one application from another

-- Bob Baxley, 2003

 
 

Featured chapter

Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess

User Experience and Experience Design !

 
 

Our Latest Books

Kumar and Herger 2013: Gamification at Work: Designing Engaging Business Software...
by Janaki Mythily Kumar and Mario Herger

 
Start reading

Whitworth and Ahmad 2013: The Social Design of Technical Systems: Building technologies for communities...
by Brian Whitworth and Adnan Ahmad

 
Start reading

Soegaard and Dam 2013: The Encyclopedia of Human-Computer Interaction, 2nd Ed....
by Mads Soegaard and Rikke Friis Dam

 
Start reading
 
 

Help us help you!