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David A. Askay
Publications by David A. Askay (bibliography)
2011
Askay, David A. (2011): Of values and functionality: the sequestering nonpositive reviews in an online feedback system. In: Proceedings of the 2011 iConference 2011. pp. 433-437.
“The positive bias commonly found in online feedback systems suggests the presence of a marginalized group of users that sequester their non-positive reviews, excluding these users from participation in social discourse. To understand the barriers to participation, this paper analyzes unsolicited online forum discussions of a virtual community to identify features of an online feedback system that may act as barriers to contribution. By examining conflicts between user perceptions of values and functionality of the system, this study reveals that character limitations to reviews and restricted labeling conventions discourage users from contributing non-positive feedback.”
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Changes to this page (author)
10 Nov 2012: AddedPage Information
Page maintainer: The Editorial TeamURL: http://www.interaction-design.org/references/authors/david_a__askay.html
Calendar
May 28
May
24
“ For a list of all the ways technology has failed to improve the quality of life, please press three. ”
-- Alice Kahn
- Share this quote on...
- Get more quotes via RSS or by joining our Usability Quote of the Day Facebook Page
Featured chapter
Read the fascinating history of Wearable Computing, told by its father, Steve Mann
Read Steve's chapter !
