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Daniel Rosenberg

Picture of Daniel Rosenberg. Copyright of Daniel Rosenberg - all rights reserved. Used with permission.
Personal Homepage:
sapdesignguild.org/community/book_people/people_archive.asp#dan_rosenberg

Current place of employment:
SAP

Daniel Rosenberg is a Senior Vice President at SAP, the largest Enterprise Applications Software company in the world. In this capacity he directs user experience design and usability activities across all SAP product lines. His team is also responsible for UCD methodology definition, corporate UI standards and Accessibility. Prior to joining SAP he was Vice President of R&D for UI Design at Oracle Corporation. Previous corporate positions include the role of User Interface Architect for Borland International and Ashton-Tate. While at Borland, he designed the first Windows GUI for Borland C++, as well as many other early innovative product user interfaces for personal computers.

He has authored or co-authored many well known publications in the HCI field, including "Human Factors in Product Design" (Elsevier 1991), as well as chapters in the original "Handbook of Human Computer Interaction" (Elsevier 1988), "Coordinating User Interfaces for Consistency" (Academic Press 1989) and "Usability in Practice" (Academic Press 1994). He is also one of the founding editors of ACM's NetWorker magazine, a publication that focuses on how the Internet has changed the nature of work.

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Publications by Daniel Rosenberg (bibliography)

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» 2007 «

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Rosenberg, Daniel (2007): Introducing the 360° view of UX management. In Interactions, 14 (3) pp. 22-24

» 2006 «

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Rosenberg, Daniel (2006): Revisiting tangible speculation: 20 years of UI prototyping. In Interactions, 13 (1) pp. 31-32

» 2005 «

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Dray, Susan M., Karat, Clare-Marie, Rosenberg, Daniel, Siegel, David A. and Wixon, Dennis (2005): Is ROI an effective approach for persuading decision-makers of the value of user-centered design?. In: Proceedings of ACM CHI 2005 Conference on Human Factors in Computing Systems 2005. pp. 1168-1169. Available online

This panel examines the utility and effectiveness of various ways of making the business case for user-centered design (UCD). Most of the discussion in our field has assumed that measuring and demonstrating ROI for usability is the key to this effort. However, experience shows that the most brilliant ROI analysis may not win the day in the real world of business. Our panelists range from people who claim that ROI is an important persuasive tool as long as the communication about ROI is happening within a healthy business relationship, to people who claim that a focus on ROI can actually be destructive. We also explore the idea that there are important business contexts where ROI simply does not fit. Through the presentations by the panelists and through discussion of a business case scenario, we explore some alternatives to ROI in making the business case for user-centered design.

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» 2004 «

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Rosenberg, Daniel (2004): The myths of usability ROI. In Interactions, 11 (5) pp. 22-29

As I have followed the ongoing discussion in our field about usability ROI, I have consistently had the feeling that this debate is taking place on a different planet than the one I am familiar with. From my perspective, as an executive overseeing the user experience (UE) group at the world's second largest software company, much of this debate is based on misconceptions. As I stated in a recent talk at Xerox PARC hosted by BayCHI [7], in my 20 plus years of experience, I have never been asked to produce an ROI analysis.

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Changes to this page (author)

18 Mar 2010: Added a picture of Daniel Rosenberg
18 Mar 2010: Page was edited
18 Feb 2010: Enabled abstracts to be shown on Daniel Rosenberg's author page.
12 May 2008: Author was edited
29 Jun 2007: Author was edited
29 Jun 2007: Author was edited
29 Jun 2007: Author was added to the bibliography

Publication statistics

Publication period:2004-2007
Publication count:4
Number of co-authors:4



Productive colleagues

Daniel Rosenberg's 3 most productive colleagues in number of publications:

Susan M. Dray:41
Clare-Marie Karat:33
Dennis Wixon:32


Collaboration count

Number of publications with 3 favourite co-authors:

Dennis Wixon:1
David A. Siegel:1
Clare-Marie Karat:1

 

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Learn more about Daniel Rosenberg:
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- ACM
- CSB

Mar 22

I'm an enemy of what I call 'computer theology.' There's a class conflict out there. There's a techno-elite that lives in a different world.

-- Walter Mossberg

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