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Claudia de Andrade Tambascia

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Publications by Claudia de Andrade Tambascia (bibliography)

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2010
 
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Piccolo, Lara Schibelsky Godoy, Bonadia, Graziella Cardoso and Tambascia, Claudia de Andrade (2010): Aplicação de técnicas e métodos de IHC para avaliar a QoE de serviços de TV interativa. In: Proceedings of the 2010 Brazilian Symposium on Human Factors in Computing Systems 2010. pp. 225-230.

Quality of Experience (QoE) is a measure of how customers perceive a service offering. Usually applied to evaluate telecommunications services, there is no agreement on how to correlate network measures with human factors to obtain a QoE value, especially when considering interactive interfaces of services. This paper presents results of an ongoing work to define a methodology that considers aspects of user interaction in the QoE evaluation of interactive TV services.

© All rights reserved Piccolo et al. and/or Sociedade Brasileira de Computação

2007
 
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Hornung, Heiko, Baranauskas, Maria Cecília Calani and Tambascia, Claudia de Andrade (2007): Assistive Technologies and Techniques for Web Based EGOV in Developing Countries. In: Cordeiro, José and Filipe, Joaquim (eds.) ICEIS 2008 - Proceedings of the Tenth International Conference on Enterprise Information Systems Volume HCI June 12-16, 2007, Barcelona, Spain. pp. 248-255.

2003
 
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Cybis, Walter de Abreu, Dyck, André Fabiano, Oliveira, Renate de, Pagliuso, Priscilla B. B., Tambascia, Claudia de Andrade, Villas-Boas, André Luiz de Castro and Freitas, Mirian (2003): Approach for the development of systematic and productive verifying lists of usability. In: Proceedings of the 2003 Latin American conference on Human-computer interaction 2003. pp. 29-40.

This paper proposes an approach to the development of checklist-based software-usability inspection techniques. More precisely, it is shaped as a cyclic process of planning, construction, application and data analysis, which involves the application of evolutive checklist versions. The whole process is oriented to reach three checklist quality metrics: productivity, effectiveness and systematization of diagnosys. A case study presents the application of such approach to the developpment of a checklist-based usability inspection technique, whose questions are adapted from ISO9241 requirements. This technique is aimed at evaluating the usability of CPqD -- Rede Externa, módulo Operação, a telecommunication network management system, produced by CPqD Foundation.

© All rights reserved Cybis et al. and/or ACM Press

 
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Changes to this page (author)

04 Apr 2012: Modified
25 Aug 2009: Modified
26 Jun 2009: Added

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URL: http://www.interaction-design.org/references/authors/claudia_de_andrade_tambascia.html
Jul 10

Visual appearance is one of the most effective variables for quickly differentiating one application from another

-- Bob Baxley, 2003

 
 

Featured chapter

Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess

User Experience and Experience Design !

 
 

Our Latest Books

Kumar and Herger 2013: Gamification at Work: Designing Engaging Business Software...
by Janaki Mythily Kumar and Mario Herger

 
Start reading

Whitworth and Ahmad 2013: The Social Design of Technical Systems: Building technologies for communities...
by Brian Whitworth and Adnan Ahmad

 
Start reading

Soegaard and Dam 2013: The Encyclopedia of Human-Computer Interaction, 2nd Ed....
by Mads Soegaard and Rikke Friis Dam

 
Start reading
 
 

Help us help you!