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ReferencesNavigation arrowAuthorsNavigation arrowClare Pollock
Jun 19

“ ... there are no simple 'right' answers for most web design questions (at least not for the important ones). What works is good, integrated design that fills a need--carefully thought out, well executed, and tested. ”

-- Steve Krug, Don't Make Me Think, p. 136

 
 

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Clare Pollock

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Publications by Clare Pollock (bibliography)

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2010
 
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Antonovsky, Ari, Pollock, Clare and Straker, Leon (2010): Identification of the Human Factors Contributing to Maintenance Failures in a Petroleum Operation. In: Proceedings of the Human Factors and Ergonomics Society 54th Annual Meeting 2010. pp. 1296-1300.

“Structured interviews (N=38) were conducted with maintainers in a petroleum company who were asked to discuss a maintenance failure with which they were familiar. The interview structure was based on the Human Factor Investigation Tool -- HFIT (Gordon, 2001) which in turn was based on the Model of Human Malfunction (Rasmussen, 1982). HFIT proved to be a useful instrument for identifying the pattern of human factors that recurred most frequently in maintenance-related failures. Of the 27 human factors identified, the three most frequent were found to be Assumptions (79% of cases), Design &”

© All rights reserved Antonovsky et al. and/or HFES

1993
 
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Pollock, Clare and Kanachowski, Andrew (1993): Application of Theories of Decision Making to Group Decision Support Systems (GDSS). In International Journal of Human-Computer Interaction, 5 (1) pp. 71-94.

“This article identifies the need to support group decision making in a business context and the potential for such support from information technology. The article reviews existing systems that are intended to support the group decision process: Group Decision Support Systems or GDSSs. One GDSS in particular is used as an illustration of some of the general features of GDSSs in the latter part of the article. It is noted that existing GDSSs are based on normative models of decision making, and therefore, decision-making theories from decision science are briefly reviewed. It is argued that GDSSs have failed to be universally successful and that one reason for this lack of success could be due to ignoring peoples' actual decision-making behaviour. To illustrate how peoples' performance on decision-making tasks differs from that given by normative theories, evidence from the cognitive psychology literature is presented. The implications of the cognitive psychology literature for supporting decisions through information technology are discussed. The article concludes that the indiscriminate application of normative theories to the design of systems may be inappropriate if people do not behave according to the normative principles, and that systems can be improved by integrating descriptive and normative theories.”

© All rights reserved Pollock and Kanachowski and/or Lawrence Erlbaum Associates

1988
 
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Pollock, Clare (1988): Training for Optimising Transfer between Word Processors. In: Jones, Dylan M. and Winder, R. (eds.) Proceedings of the Fourth Conference of the British Computer Society Human Computer Interaction Specialist Group - People and Computers IV August 5-9, 1988, University of Manchester, UK. pp. 309-328.

“This paper describes research which aims to develop a type of training programme for users changing from one word processor to another. The training seeks to maximise the positive and minimise the negative transfer of knowledge about one system to another and thus improve the users' performance on the second system. Evidence is first presented which indicates that transfer may be a problem for such users. A model is, then, described which is used to interpret this evidence and to develop different training solutions. Three types of training which can be related to the model were tested and all were found to reduce the problem. On the basis of these results, further training programmes were developed which were more efficient. The results of an experiment which compared the second set of programmes, are next described. The experiment showed that one type of training was superior to the others. This training gave the subjects low level information about the second system as well as relating it to the first. However, this effect was not consistent over all of the tested functions. The differences between the functions are interpreted in terms of the model and the utility of the model in aiding the development of training is discussed.”

© All rights reserved Pollock and/or Cambridge University Press

 
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Changes to this page (author)

16 Jan 2011: Modified
28 Apr 2003: Added

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URL: http://www.interaction-design.org/references/authors/clare_pollock.html
Jun 19

“ ... there are no simple 'right' answers for most web design questions (at least not for the important ones). What works is good, integrated design that fills a need--carefully thought out, well executed, and tested. ”

-- Steve Krug, Don't Make Me Think, p. 136

 
 

Featured chapter

Read the fascinating history of Wearable Computing, told by its father, Steve Mann

Read Steve's chapter !

 
 

Latest books

The Social Design of Technical Systems: Building technologies for communities
by Brian Whitworth and Adnan Ahmad

 
Start reading

The Encyclopedia of Human-Computer Interaction, 2nd Ed.
by Mads Soegaard and Rikke Friis Dam

 
Start reading
 
 

Help us help you!

 
 
 
 
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