Interaction Design Foundation
Free educational materials - made by the world's technology elite
 
Join us on Linkedin
Join us on Twitter
Join us on Google plus
Get our RSS Feed
 
 
ReferencesNavigation arrowAuthorsNavigation arrowCharlene Benson
Jun 19

“ ... there are no simple 'right' answers for most web design questions (at least not for the important ones). What works is good, integrated design that fills a need--carefully thought out, well executed, and tested. ”

-- Steve Krug, Don't Make Me Think, p. 136

 
 

Featured chapter

Read the fascinating history of Wearable Computing, told by its father, Steve Mann

Read Steve's chapter !

 
 

Latest books

The Social Design of Technical Systems: Building technologies for communities
by Brian Whitworth and Adnan Ahmad

 
Start reading

The Encyclopedia of Human-Computer Interaction, 2nd Ed.
by Mads Soegaard and Rikke Friis Dam

 
Start reading
 
 

Help us help you!

 
 

Charlene Benson

Picture of Charlene Benson. Copyright unknown.
Add description
Add publication

Publications by Charlene Benson (bibliography)

 what's this?
1991
 
Edit | Del

Henneman, Richard L., Inderrieden, Michael and Benson, Charlene (1991): Model-Based Interface Design for Transaction-Processing Tasks. In: Proceedings of the Human Factors Society 35th Annual Meeting 1991. pp. 421-424.

“Characteristics of transaction-processing tasks are described in the context of retail point-of-sale systems (cash registers). Proliferation of functionality coupled with a lack of emphasis on interface design have led to systems that require extensive training and result in high error rates. A state-action representation of a transaction-processing task is described. This approach to task modeling is appropriate given the deterministic nature of transaction-processing tasks. To illustrate this approach, a task model for a particular retail point-of-sale system and an interface design based on this model are described. A preliminary analysis of subjects using the new interface suggests that the model-based design will result in significant reductions in training time and error rates.”

© All rights reserved Henneman et al. and/or Human Factors Society

 
Add publication
Show list on your website
 
 

Join the technology elite and advance:

 
1.

Your career

 
2.

Your network

 
 3.

Your skills

 
 
 
 
 
 

Changes to this page (author)

26 Jun 2007: Added

Page Information

Page maintainer: The Editorial Team
URL: http://www.interaction-design.org/references/authors/charlene_benson.html
Jun 19

“ ... there are no simple 'right' answers for most web design questions (at least not for the important ones). What works is good, integrated design that fills a need--carefully thought out, well executed, and tested. ”

-- Steve Krug, Don't Make Me Think, p. 136

 
 

Featured chapter

Read the fascinating history of Wearable Computing, told by its father, Steve Mann

Read Steve's chapter !

 
 

Latest books

The Social Design of Technical Systems: Building technologies for communities
by Brian Whitworth and Adnan Ahmad

 
Start reading

The Encyclopedia of Human-Computer Interaction, 2nd Ed.
by Mads Soegaard and Rikke Friis Dam

 
Start reading
 
 

Help us help you!

 
 
 
 
About | Press kit / Media kit | Copyright/IP Policy | General Terms of Use / General Site Terms and Conditions | Privacy Policy

How to help | Site Map

RSS Subscribe through an RSS feed
 
.