Publication statistics
Pub. period:1990-1999
Pub. count:17
Number of co-authors:36
Co-authors
Number of publications with 3 favourite co-authors:
Michael J. Muller:4Robin Jeffries:3Lila Laux:2 Productive colleagues
Cathleen Wharton's 3 most productive colleagues in number of publications:
Ben Shneiderman:223Allison Druin:81Michael J. Muller:65
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Cathleen Wharton
Has also published under the name of:
"Cathleen S. Wharton"
Publications by Cathleen Wharton (bibliography)
Scholtz, Jean, Muller, Michael J., Novick, David G., Olsen, Jr. Dan R., Shneiderman, Ben and Wharton, Cathleen (1999): A Research Agenda for Highly Effective Human-Computer Interaction: Useful, Usable, and Universal. In ACM SIGCHI Bulletin, 31 (4) pp. 13-16.
Muller, Michael J. and Wharton, Cathleen (1998): Toward an HCI Research and Practice Agenda based on Human Needs and Social Responsibility. In ACM SIGCHI Bulletin, 30 (2) pp. 27-29.
Mack, Robert L., Druin, Allison, Riederman, David, Scholtz, Jean and Wharton, Cathleen (1998): SIGCHI Needs You! A Call for Volunteers. In ACM SIGCHI Bulletin, 30 (4) pp. 94-95.
“Volunteers are the lifeblood of SIGCHI: ACM's Special Interest Group on Computer-Human Interaction. SIGCHI is governed by an all-volunteer, elected Executive Committee which oversees conference activities, finances, publications and general operations. Volunteers organize annual CHI conferences, review papers, and organize conference venues like Panels and Workshop. Volunteers have built and maintained SIGCHI's electronic infrastructure, including Web site, e-mail lists, and databases for organizing technical programs and services for its membership, and the world-wide HCI community. As SIGCHI grows, it retains the services of professional services for its operations which permits the volunteer community to concentrate on advancing the profession. But in the end everything SIGCHI accomplishes is the direct result of volunteer input. And SIGCHI needs more of you.”
© All rights reserved Mack et al. and/or ACM Press
Muller, Michael J., Wharton, Cathleen, McIver Jr, William J. and Laux, Lila (1997): Toward an HCI Research and Practice Agenda Based on Human Needs and Social Responsibility. In: Pemberton, Steven (ed.) Proceedings of the ACM CHI 97 Human Factors in Computing Systems Conference March 22-27, 1997, Atlanta, Georgia. pp. 155-161.
“We outline several promising areas for improvements in research and practice in the field of Human Computer Interaction (HCI). These topics show the richness and potential value of HCI work motivated by a combination of a desire to improve practice and research, and a desire to meet human needs in a responsible manner.”
© All rights reserved Muller et al. and/or ACM Press
Robertson, Scott P., Wharton, Cathleen, Ashworth, Catherine and Franzke, Marita (1996): Dual Device User Interface Design: PDAs and Interactive Television. In: Tauber, Michael J., Bellotti, Victoria, Jeffries, Robin, Mackinlay, Jock D. and Nielsen, Jakob (eds.) Proceedings of the ACM CHI 96 Human Factors in Computing Systems Conference April 14-18, 1996, Vancouver, Canada. pp. 79-86.
“Computing environments which involve many interacting devices are a challenge for system and user interface designers. A prototype of a multiple-device application consisting of a personal digital assistant (PDA) that operates in conjunction with interactive television (ITV) was developed from user requirements for a real estate information service. The application is used both as a stand-alone service and in conjunction with a television. Users interact exclusively with the PDA. The television responds to PDA output and is used for the presentation of visual images and videos. In this paper the application is described and user interface design issues that arise in the context of multiple device systems are discussed.”
© All rights reserved Robertson et al. and/or ACM Press
Muller, Michael J., Carr, Rebecca, Ashworth, Catherine, Diekmann, Barbara, Wharton, Cathleen, Eickstaedt, Cherie and Clonts, Joan (1995): Telephone Operators as Knowledge Workers: Consultants Who Meet Customer Needs. In: Katz, Irvin R., Mack, Robert L., Marks, Linn, Rosson, Mary Beth and Nielsen, Jakob (eds.) Proceedings of the ACM CHI 95 Human Factors in Computing Systems Conference May 7-11, 1995, Denver, Colorado. pp. 130-137.
“We present two large studies and one case study that make a strong case for considering telephone operators as knowledge workers. We describe a quantitative analysis of the diversity of operators' knowledge work, and of how their knowledge work coordinates with the subtle resources contained within customers' requests. Operators engage in collaborative query refinement with customers, exhibiting a rich set of skilled performances. Earlier reports characterized the operators' role as an intermediary between customer and database. In contrast, we focus on operator's consultative work in which they use computer systems as one type of support for their primarily cognitive activities. Our results suggest that knowledge work may be a subtle feature of many jobs, not only those that are labeled as such. Our methodology may be useful for the analysis of other domains involving skilled workers.”
© All rights reserved Muller et al. and/or ACM Press
Nielsen, Janni and Wharton, Cathleen (1995): Right Sizing and International View Points: The CHI '95 Research Symposium. In ACM SIGCHI Bulletin, 27 (4) pp. 38-40.
Wharton, Cathleen, Eberts, Ray E., Angiolillo, Joel, Brigham, Fred, Givens, Beth, Laux, Lila, Neal, David and Owens, Michelle (1995): Human Factors Issues and the Internet II. In: Proceedings of the Human Factors and Ergonomics Society 39th Annual Meeting 1995. pp. 213-217.
“The Communications and Computer Systems Technical Groups of the Human Factors Society are sponsoring a Special Symposium about Human Factors Issues and the Internet. During this symposium a series of speakers will provide an overview of the Internet, discuss Internet foundations such as video and graphics, present existing and newly developed application software for the Internet, highlight user needs and concerns for special user populations, and delve into privacy issues in the context of Internet ethics. The Internet, a networked collection of smaller networks, links computers together world-wide. Using basic tools such as Telnet, Gopher, and the World Wide Web, people can use their computers to connect to and access information from all over the world. Until recently, most Internet users were from the academic and business arenas. As the price of computers has dropped and access to the Internet has become both more widespread and affordable, people are now able to easily use the Internet from home and for purposes other than those associated with everyday work. This rapid expansion of the Internet and growth in user populations have caused human factors professionals to actively seek and investigate key human factors issues on the Internet. Some of the key questions include: * Given that the Internet is becoming prevalent in both homes and schools, what human factors concerns do we need to concentrate our efforts on now and in the future? * With the advent of CommerceNet and the increasing desire to both order goods and market services using the Internet, what work should we as human factors professionals undertake to make such services better? * Community networking (the integration of multimedia and network services in the home) is being driven by both broadband and narrowband technologies and services. How do we as human factors professionals shape such services to truly empower citizens? * One objective of the National Information Infrastructure is to achieve universal access. Does the Internet achieve universal access? How do we design and evaluate this universal interface? * The Internet is moving away from being a text-only world. Now, multisensorial and multimodal interactions are beginning to dominate. Are the tools, methods, and techniques of yesterday also applicable today? * The Internet can be thought of as a virtual world. How can human factors experts influence the design of and navigation through this virtual world? * Hypermedia applications are a natural for the Internet. Can we or should we have human factors design and usability standards (e.g., as in the use of color or universal icons) for such applications? * What are the promising Internet information retrieval and storage mechanisms? How do these mechanisms affect everyday tasks? For example, as personal agents become more common, how will they affect network-based communications? This symposium is designed to shed light on questions like these through a variety of presentations. A brief overview of each of these presentations follows.”
© All rights reserved Wharton et al. and/or Human Factors Society
Wharton, Cathleen (1995): Networked Learning Communities: US West's Multimedia Show and Tell Project. In: Proceedings of the Human Factors and Ergonomics Society 39th Annual Meeting 1995. .
Wharton, Cathleen and Eberts, Ray E. (1995): Human Factors Issues and the Internet I. In: Proceedings of the Human Factors and Ergonomics Society 39th Annual Meeting 1995. .
Berlin, Lucy M., Jeffries, Robin, O'Day, Vicky L., Paepcke, Andreas and Wharton, Cathleen (1993): WHERE Did You Put It? Issues in the Design and Use of a Group Memory. In: Ashlund, Stacey, Mullet, Kevin, Henderson, Austin, Hollnagel, Erik and White, Ted (eds.) Proceedings of the ACM CHI 93 Human Factors in Computing Systems Conference April 24-29, 1993, Amsterdam, The Netherlands. pp. 23-30.
“Collaborating teams of knowledge workers need a common repository in which to share information gathered by individuals or developed by the team. This is difficult to achieve in practice, because individual information access strategies break down with group information -- people can generally find things that are on their own messy desks and file systems, but not on other people's. The design challenge in a group memory is thus to enable low-effort information sharing without reducing individuals' finding effectiveness. This paper presents the lessons from our design and initial use of a hypertext-based group memory, TeamInfo. We expose the serious cognitive obstacles to a shared information structure, discuss the uses and benefits we have experienced, address the effects of technology limitations, and highlight some unexpected social and work impacts of our group memory.”
© All rights reserved Berlin et al. and/or ACM Press
Wharton, Cathleen, Marics, Monica and Engelbeck, George (1993): Speech Recognition Vocabulary Scoping for Automated Call Routing. In: Proceedings of the Human Factors and Ergonomics Society 37th Annual Meeting 1993. pp. 240-243.
“Call routing involves directing incoming telephone calls from a central number to an appropriate person or department. In the course of an ongoing work project, a quick study was performed to scope the vocabulary requirements for a speech recognition automated call routing application for a large department store. Forty-one participants were given 35 sample shopping tasks and were asked which department they would ask for when calling the store. The range of responses for a given task was large. With a 29 item recognition vocabulary consisting of most frequent responses and root phrases (e.g., "sport" for "sporting goods"), 57% of user responses would be covered. Users were also asked to rate the confidence of their department choice. The greater the variety of responses to a task across all participants, the less confident participants were of their responses.”
© All rights reserved Wharton et al. and/or Human Factors Society
Wharton, Cathleen, Bradford, Janice, Jeffries, Robin and Franzke, Marita (1992): Applying Cognitive Walkthroughs to More Complex User Interfaces: Experiences, Issues, and Recommendations. In: Bauersfeld, Penny, Bennett, John and Lynch, Gene (eds.) Proceedings of the ACM CHI 92 Human Factors in Computing Systems Conference June 3-7, 1992, Monterey, California. pp. 381-388.
“The Cognitive Walkthrough methodology was developed in an effort to bring cognitive theory closer to practice; to enhance the design and evaluation of user interfaces in industrial settings. For the first time, small teams of professional developers have used this method to critique three complex software systems. In this paper we report evidence about how the methodology worked for these evaluations. We focus on five core issues: (1) task selection, coverage, and evaluation, (2) the process of doing a Cognitive Walkthrough, (3) requisite knowledge for the evaluators, (4) group walkthroughs, and (5) the interpretation of results. Our findings show that many variables can affect the success of the technique; we believe that if the Cognitive Walkthrough is ultimately to be successful in industrial settings, the method must be refined and augmented in a variety of ways.”
© All rights reserved Wharton et al. and/or ACM Press
Polson, Peter G., Lewis, Clayton H., Rieman, John and Wharton, Cathleen (1992): Cognitive Walkthroughs: A Method for Theory-Based Evaluation of User Interfaces. In International Journal of Man-Machine Studies, 36 (5) pp. 741-773.
“This paper presents a new methodology for performing theory-based evaluations of user interface designs early in the design cycle. The methodology is an adaptation of the design walkthrough techniques that have been used for many years in the software engineering community. Traditional walkthroughs involve hand simulation of sections of code to ensure that they implement specified functionality. The method we present involves hand simulation of the cognitive activities of a user, to ensure that the user can easily learn to perform tasks that the system is intended to support. The cognitive walkthrough methodology, described in detail, is based on a theory of learning by exploration presented in this paper. These is a summary of preliminary results of effectiveness and comparisons with other design methods.”
© All rights reserved Polson et al. and/or Academic Press
Jeffries, Robin, Miller, James R., Wharton, Cathleen and Uyeda, Kathy M. (1991): User Interface Evaluation in the Real World: A Comparison of Four Techniques. In: Robertson, Scott P., Olson, Gary M. and Olson, Judith S. (eds.) Proceedings of the ACM CHI 91 Human Factors in Computing Systems Conference April 28 - June 5, 1991, New Orleans, Louisiana. pp. 119-124.
“A user interface (UI) for a software product was evaluated prior to its release by four groups, each applying a different technique: heuristic evaluation, software guidelines, cognitive walkthroughs, and usability testing. Heuristic evaluation by several UI specialists found the most serious problems with the least amount of effort, although they also reported a large number of low-priority problems. The relative advantages of all the techniques are discussed, and suggestions for improvements in the techniques are offered.”
© All rights reserved Jeffries et al. and/or ACM Press
Wharton, Cathleen (1991): Implications of the Differences Between Cognitive Architectures for Human-Computer Interaction: A Comparative Study of Soar and the Construction-Integration Model. In: Robertson, Scott P., Olson, Gary M. and Olson, Judith S. (eds.) Proceedings of the ACM CHI 91 Human Factors in Computing Systems Conference April 28 - June 5, 1991, New Orleans, Louisiana. p. 492.
Lewis, Clayton H., Polson, Peter G., Wharton, Cathleen and Rieman, John (1990): Testing a Walkthrough Methodology for Theory-Based Design of Walk-Up-and-Use Interfaces. In: Carrasco, Jane and Whiteside, John (eds.) Proceedings of the ACM CHI 90 Human Factors in Computing Systems Conference 1990, Seattle, Washington,USA. pp. 235-242.
“The value of theoretical analyses in user interface design has been hotly debated. All sides agree that it is difficult to apply current theoretical models within the constraints of real-world development projects. We attack this problem in the context of bringing the theoretical ideas within a model of exploratory learning to bear on the evaluation of alternative interfaces for walk-up-and-use systems. We derived a "cognitive walkthrough" procedure for systematically evaluating features of an interface in the context of the theory. Four people independently applied this procedure to four alternative interfaces for which we have empirical usability data. Consideration of the walkthrough sheds light on the consistency with which such a procedure can be applied as well as the accuracy of the results.”
© All rights reserved Lewis et al. and/or ACM Press
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