Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess
User Experience and Experience Design !
Gurzick, David, White, Kevin F., Lutters, Wayne G., Landry, Brian M., Dombrowski, Caroline and Kim, Jeffery Y. (2011): Designing the future of collaborative workplace systems: lessons learned from a comparison with alternate reality games. In: Proceedings of the 2011 iConference 2011. pp. 174-180.
Kim, Jeffrey, Lund, Arnold and Dombrowski, Caroline (2010): Mobilizing attention: storytelling for innovation. In Interactions, 17 (2) pp. 24-26.