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“ It's really hard to design products by focus groups. A lot of times, people don't know what they want until you show it to them. ”

-- Steve Jobs, 1998

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Carol Bergfeld Mills

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Publications by Carol Bergfeld Mills (bibliography)

1988

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Mills, Carol Bergfeld, Comstock, Elizabeth M., Dearlove, Judith E., Redish, Janice C., Wichansky, Anna, Celline, Joe and Gould, John D. (1988): Development of Documentation in Real Time. In: Proceedings of the Human Factors Society 32nd Annual Meeting 1988. pp. 328-329.

“The primary purpose of this panel is to exchange information on common practices and procedures in the development of documentation for computer products (e.g. user manuals). This topic should be of great interest for anyone concerned with the development of usable computer products since documentation is a major part of the interface for most of these products. Yet documentation frequently receives very little or "last minute" attention from developers and producers. As a result, it is often confusing and difficult to use. The goal of this panel is to discuss problems encountered in developing documentation and what can be done to overcome some of those difficulties. The focus of the panel will be the problems of dealing with limited time and resources, as well as the relationships between different development groups (writers, hardware developers, software developers, and human factor specialists), and the decision-making process.”

1987

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Mills, Carol Bergfeld, Bury, Kevin F., Marshall, Catherine, Reed, Paul, Roberts, Teresa L., Tognazzini, Bruce and Gould, John D. (1987): Usability Testing in the Real World. In ACM SIGCHI Bulletin, 19 (1) pp. 43-46.

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