Publication statistics

Pub. period:1984-1991
Pub. count:4
Number of co-authors:4



Co-authors

Number of publications with 3 favourite co-authors:

Jody E. McCain:1
Robert R. Moritz:1
Robert J. Lysaght:1

 

 

Productive colleagues

Carla J. Springer's 3 most productive colleagues in number of publications:

James F. Sorce:4
Robert J. Lysaght:4
Jody E. McCain:1
 
 
 
May 23

Knowledge is commonly socially constructed, through collaborative efforts towards shared objectives or by dialogues and challenges brought about by different persons' perspectives.

-- G. Salomon (in "Distributed Cognitions: Psychological and Educational Considerations")

 
 

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Carla J. Springer

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Publications by Carla J. Springer (bibliography)

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1991
 
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Lysaght, Robert J., Springer, Carla J., Moritz, Robert R. and McCain, Jody E. (1991): A Multifaceted Approach to Enhance Operator Services for Regional Telephone Companies. In: Proceedings of the Human Factors Society 35th Annual Meeting 1991. pp. 1341-1345.

Approximately 9 to 10 billion calls are handled by telephone operators of the Bell Operating Companies throughout the U.S.A. on a yearly basis. Bell Communications Research has an Operator Services Ergonomics district that employs a multifaceted approach to improving operator efficiency and comfort, and providing guidance on both the operator and customer human interfaces for new services. The approaches taken represent a recognition of several key factors that dictate and/or influence the type of test and evaluation conducted and how the results from such tests are conveyed to decision makers.

© All rights reserved Lysaght et al. and/or Human Factors Society

1987
 
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Springer, Carla J. (1987): Retrieval of Information from Complex Alphanumeric Displays: Screen Formatting Variables' Effects on Target Identification Time. In: Salvendy, Gavriel (ed.) HCI International 1987 - Proceedings of the Second International Conference on Human-Computer Interaction - Volume 2 August 10-14, 1987, Honolulu, Hawaii. pp. 375-382.

 
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Springer, Carla J. (1987): Retrieval of Information from Complex Alphanumeric Displays: Screen Formatting Variables' Effects on Target Identification Time. In: Salvendy, Gavriel (ed.) HCI International 1987 - Proceedings of the Second International Conference on Human-Computer Interaction - Volume 2 August 10-14, 1987, Honolulu, Hawaii. pp. 375-382.

1984
 
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Springer, Carla J. and Sorce, James F. (1984): Accessing Large Data Bases: The Relationship between Data Entry Time and Output Evaluation Time. In: Shackel, Brian (ed.) INTERACT 84 - 1st IFIP International Conference on Human-Computer Interaction September 4-7, 1984, London, UK. pp. 263-267.

The total time required for retrieving information from large data bases has two components: (1) the time spent entering the retrieval request and (2) the time spent evaluating all of the output that matches the request. There is an inverse relationship between these two components. This study assessed the particulars of this data-entry/output-evaluation trade off in the context of Directory Assistance. Results argue strongly that total retrieval time is reduced when output evaluation time is reduced even at the expense of increased data entry time.

© All rights reserved Springer and Sorce and/or North-Holland

 
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Page maintainer: The Editorial Team
URL: http://www.interaction-design.org/references/authors/carla_j__springer.html

Publication statistics

Pub. period:1984-1991
Pub. count:4
Number of co-authors:4



Co-authors

Number of publications with 3 favourite co-authors:

Jody E. McCain:1
Robert R. Moritz:1
Robert J. Lysaght:1

 

 

Productive colleagues

Carla J. Springer's 3 most productive colleagues in number of publications:

James F. Sorce:4
Robert J. Lysaght:4
Jody E. McCain:1
 
 
 
May 23

Knowledge is commonly socially constructed, through collaborative efforts towards shared objectives or by dialogues and challenges brought about by different persons' perspectives.

-- G. Salomon (in "Distributed Cognitions: Psychological and Educational Considerations")

 
 

Featured chapter

Read the fascinating history of Wearable Computing, told by its father, Steve Mann

Read Steve's chapter !

 
 

Help us help you!