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Brenda M. Scott

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Publications by Brenda M. Scott (bibliography)

1989

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Scott, Brenda M. (1989): Analysis of Network and System Management Tasks. In: Proceedings of the Human Factors Society 33rd Annual Meeting 1989. pp. 215-218.

“Network and system management tasks revolve around the activities necessary to establish and maintain data communication networks. This can include tasks such as: * monitoring the network hardware and software components for problems and performance information * identifying and correcting problems in the network * planning and making changes to the network Task analysis was performed on data available from a customer case study database (Beith, Moore, Pendley, and Percival, 1985). Models were developed for several network and system management tasks. This paper discusses one of the task models, problem determination, and presents recommendations for information structuring and task flow.”

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