Brad Mehlenbacher

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Brad Mehlenbacher is an associate professor of distance learning in the department of adult and higher education, an adjunct faculty member in ergonomics and experimental psychology, and an affiliated faculty member for the PhD in Communication, Rhetoric, and Digital Media at NC State University. He teaches graduate courses on instruction and learning with technology and Web-based instruction. He earned his BA and MA at the University of Waterloo (Ontario, Canada), where he focused on computer-assisted learning and computational text analysis; and his PhD in rhetoric and document design at Carnegie Mellon University, where he focused on online information design, usability, and human-computer interaction.

Mehlenbacher is co-author of Online Help: Design and Evaluation (Ablex, 1993), and has published numerous articles on online information design and evaluation. He has chapters in Assessment Strategies for the Online Learner (Jossey-Bass), The Human-Computer Interaction Handbook (Lawrence Erlbaum), Innovative Approaches to Teaching Technical Writing (Utah State UP), The Society of Text (MIT Press), The Computer Science and Engineering Handbook (CRC Press), and the 1997 NCTE award-winning Computers and Technical Communication (Ablex Press).

Mehlenbacher is elected Chair of the Association for Computing Machinery's Special Interest Group on the Design of Communication (ACM SIGDOC). At NC State, he has served as usability consultant for the previous and the new NC State Website. Broadly defined, Mehlenbacher's research interest is in applying empirical research and rhetorical theory to the study of human-computer interfaces and online support systems, usability testing methods, and Web-based instruction.

Over the years, Mehlenbacher has consulted for numerous academic and nonacademic institutions, including the Computer Science Department, Engineering Design Research Center, and Communications Design Center at Carnegie Mellon; the Centre for Professional Writing at the University of Waterloo; the Center for the Study of Writing at the University of California at Berkeley; Apple Computer; Bell-Northern Research; Hewlett Packard; SAS Institute; Digital Equipment Corporation; Ricoh Silicon Valley; the American Cancer Society; UNext.com; IBM-Toronto; and IBM-RTP. He lives in Cary, North Carolina, and has two extraordinary daughters, Eleanor Dare and Frances Elizabeth. He has been using Internet-based communication tools since beginning his undergraduate degree in 1980 at the University of Waterloo.

 

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Publications by Brad Mehlenbacher (bibliography)

» 2007 «

Mehlenbacher, Brad (2007): Triangulating communication design: emerging models for theory and practice. In: Proceedings of the 25th annual ACM international conference on Design of communication 2007, El Paso, Texas, USA. pp. 87-94. Available online

Pierce, Robert, Protopsaltis, Aristidis, Mehlenbacher, Brad and Zachry, Mark (2007): What is design of communication?. In: Proceedings of the 25th annual ACM international conference on Design of communication 2007, El Paso, Texas, USA. p. 181. Available online

» 2006 «

Stamey, John, Novick, David G., Spinuzz, Clay and Mehlenbacher, Brad (2006): Research issues in the design of communication. In: ACM 24th International Conference on Design of Communication 2006. pp. 129-130. Available online

» 2000 «

Mehlenbacher, Brad (2000): Intentionality and Other Nonsignificant Issues in Learning. In ACM SIGDOC *Journal of Computer Documentation, 24 (1) pp. 25-30

» 1996 «

Hill, Charles A. and Mehlenbacher, Brad (1996): Readers' Expectations and Writers' Goals in the Late Age of Print. In: ACM 14th International Conference on Systems Documentation 1996. pp. 257-266. Available online

Mehlenbacher, Brad (1996): Spaces Without Places. In ACM SIGDOC *Journal of Computer Documentation, 20 (3) pp. 18-22

» 1994 «

Mehlenbacher, Brad, Hardin, Beth, Barrett, Chris and Clagett, Jim (1994): Multi-User Domains and Virtual Campuses: Implications for Computer-Mediated Collaboration and Technical Communication. In: ACM Twelfth International Conference on Systems Documentation 1994. pp. 213-219. Available online

» 1993 «

Mehlenbacher, Brad (1993): Software Usability: Choosing Appropriate Methods for Evaluating Online Systems and Documentation. In: ACM Eleventh International Conference on Systems Documentation 1993. pp. 209-222. Available online

Duffy, Thomas M., Palmer, James E. and Mehlenbacher, Brad (1993): Online Help: Design and Evaluation. Norwood, NJ, Intellect
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» 1992 «

Mehlenbacher, Brad (1992): Navigating Online Information: A Characterization of Extralinguistic Factors that Influence User Behavior. In: ACM Tenth International Conference on Systems Documentation 1992. pp. 35-46. Available online

» 1989 «

Mehlenbacher, Brad, Duffy, Thomas M. and Palmer, James E. (1989): Finding Information on a Menu: Linking Menu Organization to the User's Goals. In Human-Computer Interaction, 4 (3) pp. 231-251

» 1988 «

Mehlenbacher, Brad, Duffy, Tom, Palmer, Jim, Truschel, Maria, Denchfield, Karen and Aaron, Ann (1988): Help for the Designers on Online Help Systems. In ACM SIGCHI Bulletin, 20 (1) pp. 66-69

» 1983 «

Duffy, Thomas M., Palmer, James E. and Mehlenbacher, Brad (1983): Online Help: Design and Evaluation. Norwood, NJ, Intellect
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User-contributed publications

Here is a list of publications that have been submitted by the author himself/herself or a website visitor:

Mehlenbacher, B., Bennett, L., Bird, T., Ivey, M., Lucas, J., Morton, J., & Whitman, L. (2005). Usable e-learning: A conceptual model for evaluation and design. Proceedings of HCI International 2005: 11th International Conference on Human-Computer Interaction, Volume 4 — Theories, Models, and Processes in HCI. Las Vegas, NV: Mira Digital P, 1-10.

Mehlenbacher, B., & Dicks, R. S. (2004). A pedagogical framework for faculty-student research and public service in technical communication. In T. Bridgeford, K. S. Kitalong, & D. Selfe (Eds.), Innovative Approaches to Teaching Technical Writing (pp. 219-237). Logan, UT: Utah State University P.

Mehlenbacher, B. (2003). Documentation: Not yet implemented but coming soon! In A. Sears & J. Jacko (Eds.), The Human-Computer Interaction Handbook: Fundamentals, Evolving Technologies and Emerging Applications (pp. 527-543). Mahwah, NJ: Lawrence Erlbaum.

Mehlenbacher, B. (2002). Assessing the usability of online instructional materials. In R. S. Anderson, J. F. Bauer, and B. W. Speck (Eds.). Assessment Strategies for the On-line Class: From Theory to Practice (pp. 91-98). New Directions for Teaching and Learning Series, Number 91. San Francisco, CA: Jossey-Bass.

Mehlenbacher, B., Miller, C. R., Covington, D., & Larsen, J. (2000). Active and interactive learning online: A comparison of Web-based and conventional writing classes. IEEE Transactions on Professional Communication, 43 (2), 166-184.

Lee, M. F., & Mehlenbacher, B. (2000). Technical writer/subject-matter expert interaction: The writer’s perspective, the organizational challenge. Technical Communication, 47 (4), 544-552.

Tomasi, M. D., & Mehlenbacher, B. (1999). Re-engineering online documentation: Designing examples-based online support systems. Technical Communication, 46 (1), 55-66.

Hill, C. A., & Mehlenbacher, B. (1998). Transitional generations and World Wide Web reading and writing: Implications of a hypertextual interface for the masses. TEXT Technology, 8 (4), 29-47.

Selber, S. A., Johnson-Eilola, J., & Mehlenbacher, B. (1996). Online support systems. ACM Computing Surveys, 28 (1), 197-200.

Mehlenbacher, B. (1995). Charting the future of technical communication: SIGDOC’94 and the great divide. ACM Journal of Computer Documentation, 19 (2), 20-32.

Mehlenbacher, B. (1994). The rhetorical nature of academic research funding. IEEE Transactions on Professional Communication, 37 (3), 157-162.

Mehlenbacher, B. (1993). Concerning SIGDOC’92: Text transformation and the world of multimedia documentation. ACM Journal of Computer Documentation, 17 (4), 23-32.

Duffy, T. M., Palmer, J. E., & Mehlenbacher, B. (1993). Online help: Design and evaluation. Human-Computer Interaction Series. Norwood, NJ: Ablex, ISBN 0-89-391-858-X.

Duffy, T. M., Higgins, L., Mehlenbacher, B., Cochran, C., Wallace, D., Hill, C. Haugen, D., McCaffrey, M. Burnett, R., Sloane, S., & Smith, S. (1989). Models for the design of instructional text. Reading Research Quarterly, 24 (4), 434-457.

Mehlenbacher, B., Duffy, T. M., Palmer, J. E., Truschel, M., Denchfield, K., & Aaron, A. (1988). Help for the designers of online help systems. ACM SIGCHI Bulletin, 20 (1), 66-69.

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