Bongwon Suh

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Publications by Bongwon Suh (bibliography)

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» 2009 «

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Pirolli, Peter, Wollny, Evelin and Suh, Bongwon (2009): So you know you're getting the best possible information: a tool that increases Wikipedia credibility. In: Proceedings of ACM CHI 2009 Conference on Human Factors in Computing Systems 2009. pp. 1505-1508. Available online

An experiment was conducted to study how credibility judgments about Wikipedia are affected by providing users with an interactive visualization (WikiDashboard) of article and author editing history. Overall, users who self-reported higher use of Internet information and higher rates of Wikipedia usage tended to produce lower credibility judgments about Wikipedia articles and authors. However, use of WikiDashboard significantly increased article and author credibility judgments, with effect sizes larger than any other measured effects of background media usage and attitudes on Wikiepedia credibility. The results suggest that increased exposure to the editing/authoring histories of Wikipedia increases credibility judgments.

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Kittur, Aniket, Chi, Ed H. and Suh, Bongwon (2009): What's in Wikipedia?: mapping topics and conflict using socially annotated category structure. In: Proceedings of ACM CHI 2009 Conference on Human Factors in Computing Systems 2009. pp. 1509-1512. Available online

Wikipedia is an online encyclopedia which has undergone tremendous growth. However, this same growth has made it difficult to characterize its content and coverage. In this paper we develop measures to map Wikipedia using its socially annotated, hierarchical category structure. We introduce a mapping technique that takes advantage of socially-annotated hierarchical categories while dealing with the inconsistencies and noise inherent in the distributed way that they are generated. The technique is demonstrated through two applications: mapping the distribution of topics in Wikipedia and how they have changed over time; and mapping the degree of conflict found in each topic area. We also discuss the utility of the approach for other applications and datasets involving collaboratively annotated category hierarchies.

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» 2008 «

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Kittur, Aniket, Chi, Ed H. and Suh, Bongwon (2008): Crowdsourcing user studies with Mechanical Turk. In: Proceedings of ACM CHI 2008 Conference on Human Factors in Computing Systems April 5-10, 2008. pp. 453-456. Available online

User studies are important for many aspects of the design process and involve techniques ranging from informal surveys to rigorous laboratory studies. However, the costs involved in engaging users often requires practitioners to trade off between sample size, time requirements, and monetary costs. Micro-task markets, such as Amazon's Mechanical Turk, offer a potential paradigm for engaging a large number of users for low time and monetary costs. Here we investigate the utility of a micro-task market for collecting user measurements, and discuss design considerations for developing remote micro user evaluation tasks. Although micro-task markets have great potential for rapidly collecting user measurements at low costs, we found that special care is needed in formulating tasks in order to harness the capabilities of the approach.

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Suh, Bongwon, Chi, Ed H., Kittur, Aniket and Pendleton, Bryan A. (2008): Lifting the veil: improving accountability and social transparency in Wikipedia with wikidashboard. In: Proceedings of ACM CHI 2008 Conference on Human Factors in Computing Systems April 5-10, 2008. pp. 1037-1040. Available online

Wikis are collaborative systems in which virtually anyone can edit anything. Although wikis have become highly popular in many domains, their mutable nature often leads them to be distrusted as a reliable source of information. Here we describe a social dynamic analysis tool called WikiDashboard which aims to improve social transparency and accountability on Wikipedia articles. Early reactions from users suggest that the increased transparency afforded by the tool can improve the interpretation, communication, and trustworthiness of Wikipedia articles.

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Kittur, Aniket, Suh, Bongwon and Chi, Ed H. (2008): Can you ever trust a wiki?: impacting perceived trustworthiness in wikipedia. In: Proceedings of ACM CSCW08 Conference on Computer-Supported Cooperative Work 2008. pp. 477-480. Available online

Wikipedia has become one of the most important information resources on the Web by promoting peer collaboration and enabling virtually anyone to edit anything. However, this mutability also leads many to distrust it as a reliable source of information. Although there have been many attempts at developing metrics to help users judge the trustworthiness of content, it is unknown how much impact such measures can have on a system that is perceived as inherently unstable. Here we examine whether a visualization that exposes hidden article information can impact readers' perceptions of trustworthiness in a wiki environment. Our results suggest that surfacing information relevant to the stability of the article and the patterns of editor behavior can have a significant impact on users' trust across a variety of page types.

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» 2007 «

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Kittur, Aniket, Suh, Bongwon, Pendleton, Bryan A. and Chi, Ed H. (2007): He says, she says: conflict and coordination in Wikipedia. In: Proceedings of ACM CHI 2007 Conference on Human Factors in Computing Systems 2007. pp. 453-462. Available online

Wikipedia, a wiki-based encyclopedia, has become one of the most successful experiments in collaborative knowledge building on the Internet. As Wikipedia continues to grow, the potential for conflict and the need for coordination increase as well. This article examines the growth of such non-direct work and describes the development of tools to characterize conflict and coordination costs in Wikipedia. The results may inform the design of new collaborative knowledge systems.

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Kang, Hyunmo, Bederson, Benjamin B. and Suh, Bongwon (2007): Capture, Annotate, Browse, Find, Share: Novel Interfaces for Personal Photo Management. In International Journal of Human-Computer Interaction, 23 (3) pp. 315-337

The vision of ubiquitous digital photos has arrived. Yet, despite their broad popularity, significant shortfalls remain in the tools used to manage them. We believe that with a bit more creativity and effort, the photo industry can solve many of these problems, offering tools which better support accurate, rapid, and safe shared annotations with comfortable and efficient browsing and search. In this article, we review a number of projects of ours and others on interfaces for photo management. We describe the problems that we see in existing tools and our vision for improving them.

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Suh, Bongwon and Bederson, Benjamin B. (2007): Semi-automatic photo annotation strategies using event based clustering and clothing based person recognition. In Interacting with Computers, 19 (4) pp. 524-544

Managing a large number of digital photos is a challenging task for casual users. Personal photos often don't have rich metadata, or additional information associated with them. However, available metadata can play a crucial role in managing photos. Labeling the semantic content of photos (i.e., annotating them), can increase the amount of metadata and facilitate efficient management. However, manual annotation is tedious and labor intensive while automatic metadata extraction techniques often generate inaccurate and irrelevant results. This paper describes a semi-automatic annotation strategy that takes advantage of human and computer strengths. The semi-automatic approach enables users to efficiently update automatically obtained metadata interactively and incrementally. Even though automatically identified metadata are compromised with inaccurate recognition errors, the process of correcting inaccurate information can be faster and easier than manually adding new metadata from scratch. In this paper, we introduce two photo clustering algorithms for generating meaningful photo groups: (1) Hierarchical event clustering; and (2) Clothing based person recognition, which assumes that people who wear similar clothing and appear in photos taken in one day are very likely to be the same person. To explore our semi-automatic strategies, we designed and implemented a prototype called SAPHARI (Semi-Automatic PHoto Annotation and Recognition Interface). The prototype provides an annotation framework which focuses on making bulk annotations on automatically identified photo groups. The prototype automatically creates photo clusters based on events, people, and file metadata so that users can easily bulk annotation photos. We performed a series of user studies to investigate the effectiveness and usability of the semi-automatic annotation techniques when applied to personal photo collections. The results show that users were able to make annotations significantly faster with event clustering using SAPHARI. We also found that users clearly preferred the semi-automatic approaches.

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» 2003 «

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Suh, Bongwon, Ling, Haibin, Bederson, Benjamin B. and Jacobs, David W. (2003): Automatic thumbnail cropping and its effectiveness. In: Proceedings of the 16th annural ACM Symposium on User Interface Software and Technology November, 2-5, 2003, Vancouver, Canada. pp. 95-104. Available online

Thumbnail images provide users of image retrieval and browsing systems with a method for quickly scanning large numbers of images. Recognizing the objects in an image is important in many retrieval tasks, but thumbnails generated by shrinking the original image often render objects illegible. We study the ability of computer vision systems to detect key components of images so that automated cropping, prior to shrinking, can render objects more recognizable. We evaluate automatic cropping techniques 1) based on a general method that detects salient portions of images, and 2) based on automatic face detection. Our user study shows that these methods result in small thumbnails that are substantially more recognizable and easier to find in the context of visual search.

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» 2002 «

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Suh, Bongwon, Woodruff, Allison, Rosenholtz, Ruth and Glass, Alyssa (2002): Popout prism: adding perceptual principles to overview+detail document interfaces. In: Terveen, Loren (ed.) Proceedings of the ACM CHI 2002 Conference on Human Factors in Computing Systems Conference April 20-25, 2002, Minneapolis, Minnesota. pp. 251-258.

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Changes to this page (author)

21 Feb 2010: Enabled abstracts to be shown on Bongwon Suh's author page.
09 May 2009: Author was edited
09 May 2009: Author was edited
07 Apr 2009: Author was edited
12 May 2008: Author was edited
12 May 2008: Author was edited
12 May 2008: Author was edited
12 May 2008: Author was edited
19 Jun 2007: Author was edited
28 Apr 2003: Added the author to the bibliography

Publication statistics

Publication period:2002-2009
Publication count:10
Number of co-authors:12



Productive colleagues

Bongwon Suh's 3 most productive colleagues in number of publications:

Benjamin B. Bederson:59
Peter Pirolli:40
Allison Woodruff:29


Collaboration count

Number of publications with 3 favourite co-authors:

Ed H. Chi:5
Aniket Kittur:5
Benjamin B. Bederson:3

 

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Learn more about Bongwon Suh:
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Mar 21

Software design is the act of determining the user's experience with a piece of software. It has nothing to do with how the code works inside, or how big or small the code is. The designer's task is to specify completely and unambiguously the user's whole experience.

-- David Liddle, From Bringing Design to Software, edited by Terry Winograd, 1996

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