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ReferencesNavigation arrowAuthorsNavigation arrowBenedicte Due
Jun 19

“ ... there are no simple 'right' answers for most web design questions (at least not for the important ones). What works is good, integrated design that fills a need--carefully thought out, well executed, and tested. ”

-- Steve Krug, Don't Make Me Think, p. 136

 
 

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Benedicte Due

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Publications by Benedicte Due (bibliography)

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1991
 
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Due, Benedicte, Jorgensen, Anker Helms and Nielsen, Janni (1991): An Observational Study of User Interface Design Practice. In: Proceedings of the Human Factors Society 35th Annual Meeting 1991. pp. 1219-1222.

“Most studies of decision making in user interface design have been based on post-hoc interviews. To convey the realm of user interface design practice we conducted a longitudinal study of one designer in an organisation while designing an in-house database system. We applied the participant observation method. The observations revealed that the design took place in a highly turbulent organisational context, the working situation was extremely fragmented, and the information available on the users' tasks was incomplete and contradictory. Under these circumstances the designer adopted an ad-hoc design strategy. No specifications and plans were made. Instead, prototypes were developed aiming at getting feedback from users; however the users were much more concerned with organisational consequences of the system. In the prototypes, the user interface was literally designed from the upper left corner of each screen. Little explicit evaluation was made and drafts became promoted to the real system. Thus, the decisions became disjointed incrementals to the existing systems and work practise, i.e. the decision strategy was muddling through.”

© All rights reserved Due et al. and/or Human Factors Society

 
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Jun 19

“ ... there are no simple 'right' answers for most web design questions (at least not for the important ones). What works is good, integrated design that fills a need--carefully thought out, well executed, and tested. ”

-- Steve Krug, Don't Make Me Think, p. 136

 
 

Featured chapter

Read the fascinating history of Wearable Computing, told by its father, Steve Mann

Read Steve's chapter !

 
 

Latest books

The Social Design of Technical Systems: Building technologies for communities
by Brian Whitworth and Adnan Ahmad

 
Start reading

The Encyclopedia of Human-Computer Interaction, 2nd Ed.
by Mads Soegaard and Rikke Friis Dam

 
Start reading
 
 

Help us help you!

 
 
 
 
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