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“ It's really hard to design products by focus groups. A lot of times, people don't know what they want until you show it to them. ”

-- Steve Jobs, 1998

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Bart Burns

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Publications by Bart Burns (bibliography)

1995

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Atwood, Michael E., Burns, Bart, Gairing, Dieter, Girgensohn, Andreas, Lee, Alison, Turner, Thea, Alteras-Webb, Sabina and Zimmermann, Beatrix (1995): Facilitating Communication in Software Development. In: Proceedings of DIS95: Designing Interactive Systems: Processes, Practices, Methods, & Techniques 1995. pp. 65-73.

“Effective communication is critical to the success of a software development project. It factors into the productivity of individuals and organizations, and has particular impact when change occurs. Yet communication is generally left unsupported by the software development process and by the communication infrastructure. We address this issue in the context of two software development projects at NYNEX through a conceptual framework called Design Intent. There are three innovations in our approach. Design Intent encourages stakeholders to engage in active listening, enables stakeholders to collaboratively construct a consistent understanding of the development effort, and provides a communication infrastructure for stakeholders to share ideas and participate in discussions.”

1989

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Gray, Wayne D., Burns, Bart and Schooler, Lael (1989): The Usability of Intelligent Tutoring Systems. In: Proceedings of the Human Factors Society 33rd Annual Meeting 1989. pp. 1343-1347.

“Grace, the NYNEX COBOL tutor, is being built in a corporate environment following the philosophy of iterative design and test. Grace and the student interact in a mixed-initiative dialogue. Grace's side of the dialogue is controlled by a simulation based upon the ACT* theory of cognitive skill acquisition (Anderson, 1983, 1987b). This simulation is theory-driven and largely, but not completely, embodied in a production system architecture. The student-tutor dialogue is mediated by an interface whose design is empirically driven and embodied in a multi-media system of windows, text, hypertext, mouse gestures, menus, node selections, typing-in, and so. Construction of the simulation and the tutor interface are being tested and revised through a series of user trials. The trials are conducted at one of the sites at which the tutor will be used. Students participating in the trial are from the same population as our target audience.”

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