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Anne Adams

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Anne Adams

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Personal Homepage:
uclic.ucl.ac.uk/usr/anne/index.html

Current place of employment:
UCL interaction center

Dr. Anne Adams is a Research Fellow at UCL Interaction Centre and a visiting Senior Lecturer at the Middlesex University 'Interaction Design Centre' and external examiner for Bath University. Recent research has reviewed the use of information and digital resources within different parts of the health service. Findings were not only published but also fed back to the information providers and designers in the development of their systems. The success of this project has increased collaborative links both within the public and commercial sector.

Dr Adams previous research into usability and security (i.e. authentication, privacy and trust) has extended into CSCW and multimedia communications. Recent publications and a Book chapter relate to these issues in both the academic and health domain.

She is a member of the ACM and has been on the committee for the British HCI group and has organised the Healthcare Digital Library workshop (at the European Conference for Digital libraries) for the past two years. She has presented at and chaired sessions at international conferences and been both an invited and keynote speaker for academic, industrial and health organisations across the world. In 2005 she was an invited speaker at the 'Royal Society of Medicine' and 'GOOGLE' while also winning the 'best international paper' at the IEEE / ACM joint conference for digital libraries.

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Publications by Anne Adams (bibliography)

» 2005 «

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Adams, Anne and Blandford, Ann (2005): Digital libraries' support for the user's 'information journey'. In: JCDL05: Proceedings of the 5th ACM/IEEE-CS Joint Conference on Digital Libraries 2005. pp. 160-169. Available online

“The temporal elements of users' information requirements are a continually confounding aspect of digital library design. No sooner have users' needs been identified and supported than they change. This paper evaluates the changing information requirements of users through their 'information journey' in two different domains (health and academia). In-depth analysis of findings from interviews, focus groups and observations of 150 users have identified three stages to this journey: information initiation, facilitation (or gathering) and interpretation. The study shows that, although digital libraries are supporting aspects of users' information facilitation, there are still requirements for them to better support users' overall information work in context. Users are poorly supported in the initiation phase, as they recognize their information needs, especially with regard to resource awareness; in this context, interactive press-alerts are discussed. Some users (especially clinicians and patients) also require support in the interpretation of information, both satisfying themselves that the information is trustworthy and understanding what it means for a particular individual.”

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Adams, Anne and Blandford, Ann (2005): Bridging the gap between organizational and user perspectives of security in the clinical domain. In International Journal of Human-Computer Studies, 63 (1) pp. 175-202

“An understanding of 'communities of practice' can help to make sense of existing security and privacy issues within organizations; the same understanding can be used proactively to help bridge the gap between organizational and end-user perspectives on these matters. Findings from two studies within the health domain reveal contrasting perspectives on the 'enemy within' approach to organizational security. Ethnographic evaluations involving in-depth interviews, focus groups and observations with 93 participants (clinical staff, managers, library staff and IT department members) were conducted in two hospitals. All of the data was analysed using the social science methodology 'grounded theory'. In one hospital, a community and user-centred approach to the development of an organizational privacy and security application produced a new communication medium that improved corporate awareness across the organization. User involvement in the development of this application increased the perceived importance, for the designers, of application usability, quality and aesthetics. However, other initiatives within this organization produced clashes with informal working practices and communities of practice. Within the second hospital, poor communication from IT about security mechanisms resulted in their misuse by some employees, who viewed them as a socially controlling force. Authentication mechanisms were used to socially exclude users who were formally authorized to access systems but whose access was unacceptable within some local communities of practice. The importance of users' security awareness and control are reviewed within the context of communities of practice.”

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Nilsson, Maria, Adams, Anne and Herd, Simon (2005): Building security and trust in online banking. In: Proceedings of ACM CHI 2005 Conference on Human Factors in Computing Systems 2005. pp. 1701-1704. Available online

“Growing threats to online banking security (e.g. phishing, personal identify fraud) and the personal nature of the data make the balance between security, trust and usability vital. However, there is little published research about what influences users' perceptions of online banking security and trust. This study identifies that the type of authentication system used can affect users' subsequent perceived control, situational awareness and trust. The results from a questionnaire and in-depth interviews with 86 participants were triangulated to compare two different authentication processes, namely, a 'security box' (i.e. random system generated passwords at the users' location) and 'fixed passwords' (i.e. user owned and constant). The security box and login procedures were perceived significantly more trustworthy and secure at any location than 'fixed passwords'. Four main concepts were identified: "trust" "the authentication system", "location" and "control". The implications of these findings for HCI are discussed.”

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» 1999 «

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Adams, Anne and Sasse, Martina Angela (1999): Taming the wolf in sheep's clothing: privacy in multimedia communications. In: ACM Multimedia 1999 1999. pp. 101-107. Available online

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Adams, Anne and Sasse, Martina Angela (1999): Users Are Not The Enemy. In Communications of the ACM, 42 (12) pp. 40-46

» 1997 «

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Adams, Anne, Sasse, Martina Angela and Lunt, Peter (1997): Making Passwords Secure and Usable. In: Thimbleby, Harold, O'Conaill, Brid and Thomas, Peter J. (eds.) Proceedings of the Twelfth Conference of the British Computer Society Human Computer Interaction Specialist Group - People and Computers XII August, 1997, Bristol, England, UK. pp. 1-19.

“To date, system research has focused on designing security mechanisms to protect systems access although their usability has rarely been investigated. This paper reports a study in which users' perceptions of password mechanisms were investigated through questionnaires and interviews. Analysis of the questionnaires shows that many users report problems, linked to the number of passwords and frequency of password use. In-depth analysis of the interview data revealed that the degree to which users conform to security mechanisms depends on their perception of security levels, information sensitivity and compatibility with work practices. Security mechanisms incompatible with these perceptions may be circumvented by users and thereby undermine system security overall.”

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Changes to this page (author)

16 Feb 2010: Enabled abstracts to be shown on Anne Adams's author page.
17 Aug 2009: Author was edited

17 Jun 2009: Author was edited
29 Jun 2007: Author was edited
27 Jun 2007: Author was edited
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28 Apr 2003: Added the author to the bibliography

Publication statistics

Publication period:1997-2005
Publication count:6
Number of co-authors:5

Productive colleagues

Anne Adams's 3 most productive colleagues in number of publications:

Ann Blandford:54
Martina Angela Sasse:39
Simon Herd:1

Collaboration count

Number of publications with 3 favourite co-authors:

Martina Angela Sasse:3
Ann Blandford:2
Simon Herd:1

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Learn more about Anne Adams:
- Google Scholar
- ACM
- CSB

Conference Calendar

Mar 24

SIDeR '10 - Ingredients in Gradients - 6th edition of the Student Interaction Design Research Conf.

Apr 03

IEEE Students' Techn. Symp. '10

Apr 07

Information Architecture Summit

Mar 22

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Anne Adams

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