Upcoming Courses

go to course
UI Design Patterns for Successful Software
Starts the day after tomorrow !
go to course
Affordances: Designing Intuitive User Interfaces
92% booked. Starts in 3 days
 
 

Featured chapter

Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess

User Experience and Experience Design !

 
 

Our Latest Books

 
 
The Social Design of Technical Systems: Building technologies for communities. 2nd Edition
by Brian Whitworth and Adnan Ahmad
start reading
 
 
 
 
Gamification at Work: Designing Engaging Business Software
by Janaki Mythily Kumar and Mario Herger
start reading
 
 
 
 
The Social Design of Technical Systems: Building technologies for communities
by Brian Whitworth and Adnan Ahmad
start reading
 
 
 
 
The Encyclopedia of Human-Computer Interaction, 2nd Ed.
by Mads Soegaard and Rikke Friis Dam
start reading
 
 

Anita Blanchard

 

Publications by Anita Blanchard (bibliography)

 what's this?
1994
 
Edit | Del

Eveland, J. D., Blanchard, Anita, Brown, William and Mattocks, Jennifer (1994): The Role of "Help Networks" in Facilitating Use of CSCW Tools. In: Proceedings of the 1994 ACM conference on Computer supported cooperative work October 22 - 26, 1994, Chapel Hill, North Carolina, United States. pp. 265-274. Available online

The pattern of CSCW system users helping other users to resolve problems and make more effective use of such tools has been observed in a variety of settings, but little is known about how help patterns develop or their effects. Results from a pre-post study of the implementation of CSCW tools among university faculty, staff and administration indicate that the network of helping relationships is largely disaggregated and generally follows work group alignments rather than technical specialization. A relatively small group of "high providers" is responsible for most help to users, and tends to act as a liaison between central support staff and work group members. These providers are not systematically different from other personnel except in terms of their expertise. Implications of these findings for the development and cultivation of help relationships in support of CSCW are developed.

© All rights reserved Eveland et al. and/or ACM Press

 
Add publication
Show list on your website
 
 

Join our community and advance:

Your
Skills

Your
Network

Your
Career

 
Join our community!
 
 
 

Page Information

Page maintainer: The Editorial Team
URL: http://www.interaction-design.org/references/authors/anita_blanchard.html