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ReferencesNavigation arrowAuthorsNavigation arrowAnita Blanchard
May 23

“ Knowledge is commonly socially constructed, through collaborative efforts towards shared objectives or by dialogues and challenges brought about by different persons' perspectives. ”

-- G. Salomon (in "Distributed Cognitions: Psychological and Educational Considerations")

 
 

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Anita Blanchard

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Publications by Anita Blanchard (bibliography)

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1994
 
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Eveland, J. D., Blanchard, Anita, Brown, William and Mattocks, Jennifer (1994): The Role of "Help Networks" in Facilitating Use of CSCW Tools. In: Proceedings of the 1994 ACM conference on Computer supported cooperative work October 22 - 26, 1994, Chapel Hill, North Carolina, United States. pp. 265-274.

“The pattern of CSCW system users helping other users to resolve problems and make more effective use of such tools has been observed in a variety of settings, but little is known about how help patterns develop or their effects. Results from a pre-post study of the implementation of CSCW tools among university faculty, staff and administration indicate that the network of helping relationships is largely disaggregated and generally follows work group alignments rather than technical specialization. A relatively small group of "high providers" is responsible for most help to users, and tends to act as a liaison between central support staff and work group members. These providers are not systematically different from other personnel except in terms of their expertise. Implications of these findings for the development and cultivation of help relationships in support of CSCW are developed.”

© All rights reserved Eveland et al. and/or ACM Press

 
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Changes to this page (author)

13 Feb 2010: Modified
28 Apr 2003: Added

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May 23

“ Knowledge is commonly socially constructed, through collaborative efforts towards shared objectives or by dialogues and challenges brought about by different persons' perspectives. ”

-- G. Salomon (in "Distributed Cognitions: Psychological and Educational Considerations")

 
 

Featured chapter

Read the fascinating history of Wearable Computing, told by its father, Steve Mann

Read Steve's chapter !

 
 

Help us help you!

 
 
 
 
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