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Authors

Andrea L. Ames

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Andrea L. Ames

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Current place of employment:
IBM

Information Experience Strategist and Architect

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Publications by Andrea L. Ames (bibliography)

» 2001 «

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Ames, Andrea L. (2001): Communicating effectively with interaction. In: IEEE ACM 19th International Conference on Computer Documentation 2001. pp. 1-6. Available online

“The ability to build interactions that support, enable, and improve communication is a valuable skill for help developers, Web-site designers, multimedia content developers, information-rich user interface designers-anyone who designs and develops information to be used online. This paper presents the basics of interaction design for information products and describes some basic underlying human factors and user-interface design principles.”

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Ames, Andrea L. (2001): Just what they need, just when they need it: an introduction to embedded assistance. In: IEEE ACM 19th International Conference on Computer Documentation 2001. pp. 111-115. Available online

“Information-rich interfaces are proliferating right under our noses-both on the Web and on our desktops. As professional user advocates and technical communicators expert in designing information, we're in a key position to perform product-design roles as these interfaces are developed. To be fully prepared for this challenge, we must understand: * The change from typical desktop software interface design * Why traditional documentation deliverables, like help and printed manuals, are not serving our users * Why a more proactive approach to assistance helps our users (without them even knowing it)”

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