Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess
User Experience and Experience Design !
Mortier, Richard, Rodden, Tom, Tolmie, Peter, Lodge, Tom, Spencer, Robert, Crabtree, Andy, Sventek, Joe and Koliousis, Alexandros (2012): Homework: putting interaction into the infrastructure. In: Proceedings of the 2012 ACM Symposium on User Interface Software and Technology 2012. pp. 197-206.