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Lazar, Jonathan, Allen, Aaron, Kleinman, Jason and Malarkey, Chris (2007): What Frustrates Screen Reader Users on the Web: A Study of 100 Blind Users. In International Journal of Human-Computer Interaction, 22 (3) pp. 247-269269
Lazar, Jonathan, Feng, Jinjuan and Allen, Aaron (2006): Determining the impact of computer frustration on the mood of blind users browsing the web. In: Eighth Annual ACM Conference on Assistive Technologies 2006. pp. 149-156. Available online
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