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A. J. Gundry

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Publications by A. J. Gundry (bibliography)

1988

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Gundry, A. J. (1988): Humans, Computers, and Contracts. In: Jones, Dylan M. and Winder, R. (eds.) Proceedings of the Fourth Conference of the British Computer Society Human Computer Interaction Specialist Group - People and Computers IV August 5-9, 1988, University of Manchester, UK. pp. 161-175.

“Large interactive systems are increasingly purchased by means of competitive, fixed price contracts. Under a common form of this arrangement, a purchasing authority sponsors a requirement study and places a contract for a design study with two or more contractors. During the design study, the contractors are in a cost-effectiveness competition, and the one who wins will be held to his bid price for the implementation that follows. This paper looks at both sides of the contractual divide to see how HCI practice fares under these conditions. On the purchasing authority's side, the consequences of expressing HCI requirements in contractually-robust language are examined, with illustrative examples. On the contractor's side, typical constraints on his HCI design team are restricted access to users and the pressure to show that solutions are cost-effective. The paper reviews some other procedures in this context: user demonstrations, technical adjudication and acceptance tests, and outlines their implications. The paper concludes with a discussion of the challenges for HCI knowledge and practice of a contractual environment, and the comparisons to be made with other disciplines.”

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