Number of co-authors:13
Number of publications with 3 favourite co-authors:Jim Mullin:3Anne Marie Fleming:2Jeroen van der Velden:1
A. H. Anderson's 3 most productive colleagues in number of publications:Claire O'Malley:17Jim Mullin:7Michael Gardner:3
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A. H. Anderson
Publications by A. H. Anderson (bibliography)
France, Emma, Anderson, A. H. and Gardner, Michael (2001): The Impact of Status and Audio Conferencing Technology on Business Meetings. In International Journal of Human-Computer Studies, 54 (6) pp. 857-876.
This field study examining the effects of organizational status and multimedia audio communications technology on communication patterns in business meetings confirms that high status group members verbally dominate discussions and have more control over the flow of the proceedings. However, it reveals a new and surprising finding: multimedia communications technology can in fact exaggerate status constraints in contrast to findings that there is no effect or an equalizing effect on status inequalities of text-based conferencing technology. It appears that in audio conferences, the lack of non-verbal cues that can aid turn-taking combined with (1) the participants' knowledge of the group's status hierarchy and (2) the tendency to compare oneself unfavourably to those of higher status, makes it more difficult for lower status individuals to contribute verbally to discussions than in face-to-face interactions. Such status constraints may have both positive and negative impacts on group communication effectiveness, these and implications for the design and implementation of multimedia communications technology are discussed.
© All rights reserved France et al. and/or Academic Press
Mullin, Jim, Anderson, A. H., Smallwood, L., Jackson, M. and Katsavras, E. (2001): Eye-Tracking Explorations in Multimedia Communications. In: Proceedings of the HCI01 Conference on People and Computers XV 2001. pp. 367-382.
Anderson, A. H., Smallwood, Lucy, Macdonald, Rory, Mullin, Jim, Fleming, Anne Marie and O'Malley, Claire (2000): Video Data and Video Links in Mediated Communication: What Do Users Value?. In International Journal of Human-Computer Studies, 52 (1) pp. 165-187.
Most studies of video-mediated, computer-supported cooperative work have investigated the impact of video conference communication links between users. Fewer studies have explored the use of multimedia systems which provide video data. In our study, the perceived benefits of these two sorts of video provision have been directly compared. We explored how users rate the value and usefulness of video links and video data in the same collaborative task, where the video links and data were delivered at different frame rates. Our comparisons of the perceived relative values of teledata and telepresence are based on the responses of 117 users each of whom took part in a session lasting around 45 min in one of the two simulations. Both studies manipulated the quality of multimedia delivery for telepresence and teledata in the same way. The simulations were: (i) the Travel Service Simulation where participants plan a holiday itinerary and (ii) the Financial Service Simulation where participants choose a property and arrange an appropriate mortgage. Participants produced very similar ratings for the perceived quality of the telepresence and the teledata. Subjects across both studies were also in broad agreement on the relative usefulness of the various kinds of multimedia data, teledata being regarded as generally more useful than telepresence. Subjects in both studies tended to rank teledata high in terms of (a) what was most useful, (b) what was the most important feature to preserve and (c) what was the most important to improve. For these multimedia customer services, teledata is more highly valued by users than telepresence. Within such complex multimedia applications, the indication for service delivery then is that, if bandwidth is limited, it would be better assigned to teledata services than to telepresence.
© All rights reserved Anderson et al. and/or Academic Press
Anderson, A. H., Newlands, Alison, Mullin, Jim, Fleming, Anne Marie, Doherty-Sneddon, Gwyneth and Velden, Jeroen van der (1996): Impact of Video-Mediated Communication on Simulated Service Encounters. In Interacting with Computers, 8 (2) pp. 193-206.
The results are reported of three studies of collaborative problem-solving in a simulated travel agency where communication between travel agent and customers is supported by a videolink and shared multimedia tools. The video-mediated contexts (VMCs) were compared with face-to-face and audio-only interactions in terms of the success of the task outcome, the process of communication and decision making and user satisfaction. VMC did not deliver the same benefits as face-to-face interactions. The possible reasons for this are explored as well as the implications of the data for evaluation techniques.
© All rights reserved Anderson et al. and/or Elsevier Science
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