Theme, Scope and Focus:
The HUMAN WORK INTERACTION DESIGN 2012 (HWID 2012) working conference analyzes the combination of empirical Work Analysis and Human computer interaction (HCI).
Human work analysis involves user goals, user requirements, tasks and procedures, human factors, cognitive and physical processes, contexts (organizational, social, cultural). In particular in the HCI and human factors tradition, work is analyzed as end-user tasks performed within a work domain. The focus is on the user's experience of tasks (procedures) and the artefact environment (constraints in the work domain). Hierarchical Task Analysis (Annett & Duncan, 1967) and Work Domain Analysis (Salmon, Jenkins, Stanton, & Walker, 2010) are among the methods that can be used to analyse the goal-directed tasks, and map the work environmental constraints and opportunities for behavior. In addition, there is a strong tradition in HCI for studying work with ethnographic methods (Button & Sharrock, 2009) and from socio-technical perspectives (e.g., Nocera, Dunckley, & Sharp, 2007). These approaches focus on work as end-user actions performed together with other people in a field setting, that is, the user's experience of using systems are social and organizational experiences. User experience, usability and interaction design are influenced by these approaches and techniques for analyzing and interpreting the human work, which eventually manifests in the design of technological products, systems and applications.
The working conference will present current research of human work interaction design and industrial experiences in a wide spectrum of domains such as medical, safety critical systems, e-government, enterprise IT solutions, learning systems, information systems for rural populations, etc. The relevant domains not mentioned here could also be considered. The purpose of the working conference is to enable practitioners and researchers to analyze the relation between empirical work analysis and HCI/user experience. After the conference, a limited number of selected papers will be published in an IFIP Springer book. We expect the participants will be people from industry and academia with an interest on empirical work analysis, HCI, interaction design and usability and user experience in work situations and at the workplace. The working conference will be conducted in a good social atmosphere that invites to openness and provides time to reflection and discussion about each of the accepted papers and cases.
We are interested in submissions that discuss the before mentioned aspects of work analysis and how the results of these manifests in the design of technological products, systems and applications. Also, today generic designs are applied to use-situations with very different purposes, as using the same social software or game for work and leisure situations. Thus, design shifts from design of a technology to design of various use-situations encompassing the same technological design, and we find that there is a need to discuss the relations between work analysis and design in both situations.
The topics include, but are not limited to:
Techniques and methods for mapping the relations between work analysis and interaction design
Translating (Cognitive) Work Analysis to Interaction Design
How work analysis can feed HCI testing and evaluation
Work analysis and HCI in medical and safety critical ICT
Work analysis and HCI in business contexts
Work analysis and HCI in enterprise-level systems
Work analysis and HCI in e-government services
Work analysis and HCI in Mobile Devices
User experience in work situations and at the workplace
Design cases bridging the gap between work analysis and interaction design
Socio-technical theory and HCI combined
Work analysis and HCI in cultural contexts
The concept of Work Analysis (Enid Mumford, Tavistock, "work style", HCI work analysis, cognitive work analysis, more)
Theory for relating interaction design and work analysis
Synergies between work analysis and model-driven interface development
Evolution of interface models in accordance to evolving human activity systems
Impact of emerging interaction technologies in human work practice
Gamification of work analysis of the use of gaming elements in work information systems to improve the user experience at work
We invite two types of papers:
Full research papers (10 pages)
Industry - case studies & work in progress (4 pages)
For submissions to the working conference, the authors must use the LNCS templates and style files available from http://www.springer.com/computer/lncs?SGWID=0-164-7-72376-0#anchor10. Download paper template with format specifications: typeinst.doc. All papers should be in the working conference publication format and sent as both pdf and MS Word files to firstname.lastname@example.org and email@example.com by August 1st 2012. An IFIP Springer copyright form must be filled in for each paper. They can be downloaded from http://www.springer.com/series/6102.
Acceptance notification for conference papers:
All accepted papers will be published in the working conference proceedings in the form of an electronic copy with ISBN and made available to the participants.
Selection of Papers for IFIP Springer Book:
During the review process, the reviewers are asked to evaluate (also among papers from industry and students) whether the paper is suitable for an IFIP Springer book. We aim at most accepted full research papers to be included here, but also the possibility to have a very interesting perspective from industry or similar represented. This IFIP Springer book will be available after the conference. In addition, four to five papers will be selected for further development for a special issue in the International Journal of Socio-technology and Knowledge Development.
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