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Experience Mapping Workshop - San Francisco 2014

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Feb 08
San Francisco, USA
Experience Mapping Workshop - San Francisco 2014
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Call For Participation (CfP)

As services become more interconnected across channels and devices—and more importantly across time and space—it’s becoming increasingly important to find ways to gain insight about customers’ interactions with your product or service. We’ll focus on the power and peril of the touchpoint—where customers connect with your product or service, and we’ll show how to map the customer journey across touchpoints and channels. We’ll explore how every occasion where your organization touches or connects with a person’s life is appropriate, relevant, meaningful, and endearing.


 

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Changes to this page (conference/event)

27 Jan 2014: Tagged
27 Jan 2014: Added

Page Information

Author(s): Mads Soegaard
URL: http://www.interaction-design.org/calendar/experience_mapping_workshop_-_san_francisco_2014.html

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